Overview The TDM Factory Management team is responsible for overseeing all aspects of TDM module and sub-tier supplier manufacturing and quality management. The team’s primary focus is to ensure continuity of supply by managing daily factory operations and upholding the highest standards for operational, quality, security, and safety compliance. This role also drives manufacturing process optimization, test characterization, and continuous improvement through cross-functional collaboration and data-driven decision-making. The team ensures robust, end-to-end TDM manufacturing processes and testing that meet or exceed Microsoft product design specifications, delivering operational excellence throughout NPI, ramp, and mass production phases. Additionally, the team leads supplier engineering and quality groups to maintain consistent factory output, flawless processes, high yields, and high-standards quality management across all factory operations, while providing technical guidance and leadership to develop and qualify suppliers for world-class manufacturing performance.
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Responsibilities:

Operations & Program Management:

• Lead daily operations for TDM production, ensuring output, yield, cost, and delivery targets are met.

• Manage multi-site manufacturing and supplier operations, driving alignment on schedules, capacity, and readiness.

• Coordinate build plans for EV, DV, MP and sustaining phases.

• Drive operational risk assessment and mitigation plans (e.g., supply constraints, manpower, equipment uptime).

1. Technical Leadership

• Provide technical guidance on touch sensor, display module, lamination, OCA/OCR, and optical performance.

• Troubleshoot complex engineering issues, including electrical, mechanical, optical, and process deviations.

• Partner with design and R&D teams to influence product architecture, component selection, and manufacturability.

• Lead technical reviews with suppliers (DFM, DFR, MP readiness, CTQ/CTF alignment).

1. Quality Management

• Ensure stable yield performance through process control, SPC, and issue containment.

• Lead root cause analysis (5Why, FTA, DOE) for critical quality issues and drive permanent corrective actions.

• Strengthen supplier quality systems and first-launch quality for new products.

• Institutionalize lessons learned and best-in-class practices across all operations.

Supplier & Manufacturing Engagement:

• Manage TDM+ suppliers for panels, touch sensors, OCA/OCR, cover glass, and module assembly.

• Evaluate supplier capability, readiness, and multi-geo expansion feasibility.

• Drive cost optimization initiatives such as second-source qualification, BOM optimization, and process improvement.

1. NPI (New Product Introduction) Readiness

• Lead factory readiness for new programs from EVT through MP, ensuring process maturity and equipment capability.

• Work with cross-functional teams (ME, EE, TE, PE, PM) to develop validation plans and ensure milestone completion.

• Secure smooth ramp-up with minimal issues and on-time delivery of engineering builds.

Strategic Planning & Reporting:

• Support strategic roadmap for touch and display module technologies.

• Provide regular updates on performance metrics: yield, quality, cost, delivery, and risk.

• Lead cross-functional communication to ensure clarity and alignment.

Qualifications:

Required Qualifications:

• Senior Factory Management Engineer Manager, Factory Management Engineering

• Master's Degree in manufacturing, material, mechanical, electrical, and industrial engineering, or related field AND 4+ years experience in a manufacturing environment /repairOR Bachelor's Degree in manufacturing, material, mechanical, electrical, and industrial engineering, or related field AND 5+ years experience in a manufacturing environment/repair

• OR 7+ years of equivalent experience.

• Strong knowledge of TDM processes: lamination (OCR/OCA), optical bonding, touch sensor integration, LCM module assembly.

• Proven experience in supplier management and multi-geo operations.

• Strong analytical and problem-solving skills (DOE, SPC, FMEA).

• Experience leading NPI programs from EV to MP.

• Excellent communication and cross-functional leadership skills.

• This role will work closely with manufacturing partners and must be on-site in Haiphong City, 5 days per week.

• Ability to travel to supplier sites (e.g., China, Vietnam, Taiwan, Korea).

Preferred qualification:

• 8–12+ years of experience in display, touch module, or consumer electronics manufacturing.
• Experience with automotive or high-reliability display modules.
• Knowledge of PFAS-free materials, advanced OCA/OCR, and next-generation lamination processes.
• Familiarity with AI-based process control or digital manufacturing systems.

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.