Overview:

Microsoft Dynamics 365 powers mission-critical business operations across the globe. Within this ecosystem, the Customer Experience Applications (CX Apps) team delivers Dynamics 365 Sales and Service an AI-native solution enabling organizations to build intelligent, scalable, and omnichannel customer service operations through voice, chat, SMS, and more.

As a Senior Applied AI Engineer, you will contribute to the design and implementation of intelligent solutions within Dynamics 365 by applying both software engineering and AI skills. You’ll work closely with senior engineers, business stakeholders, and partners to help build scalable, production-ready systems that leverage AI to address real-world business challenges.

In this role, you are expected to demonstrate solid software engineering fundamentals - including coding, testing, and deployment - while integrating and optimizing AI models and frameworks. You will contribute to delivering solutions that are reliable, impactful, and innovative, with mentorship and guidance from more senior team members.

We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

As software engineer with applied AI focus in the Microsoft Dynamics Customer Experience Applications team, you will apply both software engineering and AI expertise to build intelligent, scalable solutions that power Dynamics 365 services used globally. You’ll collaborate with cross-functional teams to deliver high-impact features aligned with enterprise standards and cloud-scale requirements. Your responsibilities include:

• Envision, Design, implement, test, deploy, maintain, and improve our software components and services.
• Develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs.
• Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring.
• Embrace and use state-of-the-art new technologies.
• Participate in technical discussions and bring new ideas on the table.
• Own quality of your code and fully leverage AI development tools to accelerate development.
• Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint.
• Develop software that empowers customers to optimize their business processes.
• Work with key customers to enable faster adoption and meet their business goals.
• Contribute to the positive, solution focused and creative team spirit.
• Support less experienced team members in their progress and development.

Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.

Qualifications:

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:-Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 8+ years professional software development with at least one of the following C#/C++/Java.
• 8+ years of professional experience building cloud applications focused on front end development using technologies like React/JavaScript/TypeScript/CSS/HTML.
• Experience delivering Dynamics 365 and/or Power Platform solutions.
• Expert knowledge on building responsive and engaging front end and scalable backend.
• 3+ years of experience with GenAI, LLMs, or agentic systems.
• Experience with design and implementation of enterprise-scale services.
• Experienced in architecting, building, and maintaining UX component libraries that adhere to modern web standards.
• Solid Experience in AI Agentic development and leveraging AI Development.
• Excellent verbal, written, and cross-team collaboration skills are essential to succeed in this role.
• A team player and collaborator, across time zones and diverse stakeholder groups.
• Passion for improving software quality and engineering excellence.
• Experience in developing, debugging, and supporting code in object-oriented languages and database querying languages.
• Experience with building infrastructure using Microsoft Azure technology like Service Fabric, App Service, Docker.

#BICJOBS

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.