Overview:

About the team and platform
Microsoft 365 (M365) Intelligent Conversation and Communications Cloud (IC3) is the platform that powers billions of real‑time conversations across Microsoft Teams and Copilot. IC3 underpins messaging and collaboration experiences across multiple Microsoft products and operates one of Microsoft’s largest, most business‑critical distributed systems.

The **Account Pool Manager (APM)**team is part of IC3 Engineering Systems & Services (ESS), responsible for building reliable, secure, and compliant engineering platforms. APM provides a foundational service for large‑scale, high‑load automated testing, managing the lifecycle of hundreds of thousands of test assets across diverse environments. This enables engineering teams across IC3, Microsoft Teams, and other organizations to test at scale and ship faster.

We are an AI‑forward engineering team, applying agentic tools to real production workflows to deliver measurable improvements in engineering velocity and reliability.

Designed with security and compliance at its core, the platform continues to evolve as a highly distributed system—expanding across sovereign clouds and regions to meet growing scale and complexity. Improvements in APM’s reliability and throughput have a direct multiplier effect across IC3, significantly reducing cycle time for teams delivering features to hundreds of millions of users.

The role

As a Senior Software Engineer, you will help shape the architecture and technical direction of a mission‑critical distributed service. You will work at the intersection of cloud infrastructure, developer productivity, and security, designing and operating systems that enable reliable, compliant testing at Microsoft scale. Your work will directly impact how engineering teams ship high‑quality features—faster and with confidence.

Culture

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We work with a growth mindset, collaborate openly, and build on our values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive.

• Responsibilities- Lead the architecture, design, and implementation of complex features and systems, ensuring scalability, reliability, and security for large-scale distributed software service
• Set technical direction for the team together and influence cross-team initiatives, aligning with business and organizational goals
• Write clean and optimized code, improve test coverage for services, organize and implement integration tests, and resolve problem areas.
• Gain a working understanding of Microsoft as a business and collaborate with others to contribute to cohesive, end-to-end experiences for our users.
• Focus on customer/partner needs through a data driven approach.
• Develop “best-in-class” engineering for our services by ensuring that the services and the components are well-defined and modularized, secure, reliable, diagnosable, actively monitored and reusable.
• Provide on-call maintenance support for the service
• Champion a culture of inclusion, innovation, and accountability, embodying Microsoft’s leadership principles: Create Clarity, Generate Energy, Deliver Success.

Qualifications:

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND proven years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or PythonOR equivalent experience.
• Demonstrated ability to communicate complex technical concepts clearly across organizational boundaries and to both technical and non-technical audiences.
• Solid analytical and problem-solving skills, with a systematic and structured approach to software design and delivery.
• Proven track record of technical leadership, including setting architectural direction, driving cross-team alignment, and delivering high-impact projects.
• Designing, developing, and operating backend services experience.Ability to communicate technical details clearly across organizational boundaries.

Preferred Qualifications:- Master's Degree in Computer Science or related technical field AND Several years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or PythonOR Bachelor's Degree in Computer Science or related technical field AND Proven years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#IC3Platform

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.