Overview

The Business Program Manager for MEC/ECS ( Microsoft Experince Center/ Employee Company Store) Operations, Readiness & Communications is responsible for executing programs that support field operations, readiness, communications, and frontline support for our two first-party physical retail locations: the Microsoft Experience Center in New York City and Company Store in Redmond. This role partners closely with cross functional teams to ensure field teams are informed, prepared, and able to execute effectively. This position focuses on program execution, operational readiness, and cross team coordination, operating in a fast-paced environment with multiple stakeholders and evolving priorities.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Field Operations & Compliance

• Support execution of Back of House operational programs, including inventory processes, compliance activities, and field tooling.
• Partner with Operations, Finance, Compliance, and vendors to ensure processes are followed and documented.
• Track operational risks, issues, and dependencies; surface concerns and support resolution through established governance.
• Maintain and update operational documentation, guides, and playbooks for field use.

Readiness & Training Execution

• Execute readiness plans for product launches, quarterly readiness moments, and operational changes.
• Create and maintain field-facing training content, readiness materials, and supporting assets.
• Partner with Product, Marketing, Sales, and Engineering teams to gather inputs and translate them into clear, actionable guidance.
• Support rollout and adoption of readiness materials through defined channels and timelines.

Communications Support

• Execute field communications plans, ensuring messaging is delivered through the correct channels and on schedule.
• Maintain content pathways, communication tools, and sites to ensure information remains accurate and up to date.
• Coordinate with partner teams to align messaging and reduce duplication or confusion for field teams.
• Monitor feedback and questions from the field to inform updates and clarifications.

Answer Desk / Frontline Support

• Support the execution of frontline support models for technical services and escalations.
• Track performance metrics, trends, and common issues to inform improvements to readiness and documentation.
• Partner with Product teams to escalate issues and support timely resolution.
• Help maintain resources and documentation used by field teams.

Embody our Culture and Values

Qualifications Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.