Overview

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world.

You thrive when solving complex problems that directly impact millions of customers worldwide. In the Customer Experience & Success (CXP) Support Experience Group (SXG), you will be part of a team that builds scalable solutions to improve customer support experiences across Microsoft products and services. You’ll collaborate with engineers, product teams, and support professionals to design and deliver tools that empower customers and support agents alike. Our mission is to build the next generation of applications running on Dynamics 365, AI, Copilot, and other Microsoft cloud services to deliver high-value, Copilot-enabled scenarios across all devices and form factors. We innovate quickly and collaborate closely with partners and customers in an agile, high-energy environment. By leveraging the scalability and power of Azure and the Power Platform, we ensure our solutions are robust, efficient, and impactful.

As a Senior Software Engineer in the CXP/SXG group, you will design, develop, and optimize engineering solutions that enhance supportability and customer satisfaction across Microsoft’s ecosystem. You will own end-to-end delivery of features, from architecture and coding to deployment and monitoring, ensuring reliability and performance at scale. This opportunity will allow you to accelerate your career growth by working on high-impact systems, deepen your expertise in cloud-native engineering, and sharpen your ability to translate customer needs into technical solutions.

This position is based at the Redmond campus with 3 days per week work in the office and 2 days per week work from home. Relocation assistance is available.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Designing and developing highly usable and scalable new application capabilities and enhancing existing capabilities to meet the needs of our customers.

• Developing and debugging product/test code using Common Data Services (CDS), Dynamics 365 and Power Platform and/or a micro-services architecture

• Troubleshooting live site issues as part of both product development and live site rotations

• Collaborate across diverse engineering teams to solve challenging problems for large-scale business SaaS applications

• Design options for a product/solution feature, outlining strengths and weaknesses of each option.

• Acts as a designated responsible individual (DRI) in monitoring a system/product feature/service for degradation, downtime, or interruptions for simple problems, and recommends actions to restore system/product/service by following the playbook.

• Ensuring high reliability of applications and services through intelligent monitoring and alerting

Qualifications Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C++, C#, Java, JavaScript, or Python
• OR equivalent experience.

Additional Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

 Preferred Qualifications:

• Experience in developing, debugging, and supporting code in object-oriented languages and database query languages.

• Background on services and cloud computing.

• Prior experience building business-centric web applications leveraging the latest web development technologies.

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.