Overview:

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

We are looking for a Partner Technical Consultant (PTC) to cultivate Microsoft Partner capabilities by facilitating the delivery of proactive consultative services to support their needs. You will support Partners to accelerate their sales cycle by helping them design, develop and deploy customer solutions based on Microsoft technologies and methodologies. Your primary focus will be supporting presales, driving skills transfer, adoption of Microsoft products & solutions, and deployment to help drive the partner business. The role is primarily technical with a strong solution focus.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

As a Partner Technical Consultant at Microsoft, you will be responsible for driving the digital and AI transformation of our customers through the Microsoft partner channel.
A successful candidate will need the drive and analytical strength to act as a consultant and trusted technical advisor, enabling Microsoft partners to adopt Microsoft AI and cloud technologies and helping them publish their applications to our commercial marketplaces (Azure Marketplace and App Source). You will engage in a variety of technical activities – from delivering a readiness event, providing presales technical help to a partner over the phone, working with colleagues on a proof of concept, or delivering a webcast for partners. While the primary focus of this role is the Americas region, you will also collaborate with peers and partners in Asia and the EMEA.

Shift Timings: 6pm - 3am (North American Time Zone)

Qualifications:

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years of technical pre-sales, technical support, or technical consulting experience
o OR 3+ years of technical pre-sales, technical support, or technical consulting experience.
1+ year(s) experience with relevant technologies (e.g., cloud, infrastructure, Microsoft platform)

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years of technical pre-sales, technical support, or technical consulting experience
o OR 3+ years of technical pre-sales, technical support, or technical consulting experience.
1+ year(s) experience with relevant technologies (e.g., cloud, infrastructure, Microsoft platform)

• Development skills in the .NET stack (C#, ASP.NET Standard/Core, WCF, and security), PowerShell, or other programming languages.
• Experience building architectures for cloud migration and optimization scenarios based on the Well-Architected Framework.
• Knowledge of Microsoft Azure Platform-as-a-Service (PaaS), including Azure AI services and infrastructure components, with the ability to deliver end-to-end cloud-ready solutions.
• Good understanding of Microsoft Copilot products and Copilot Studio and the general Microsoft tools in the AI landscape including but not limited to Semantic Kernel etc.
• Background in database development (preferably with SQL/Azure SQL Database), including designing and building database solutions (tables, stored procedures, forms, queries, etc.).
• Experience with deployment and orchestration technologies (Kubernetes, Docker, Swarm, etc.).
• Understanding of how to publish applications to the Microsoft commercial marketplaces; hands-on experience is a plus.
• Knowledge of CSP API is good-to-have but not mandatory.
• Cloud adoption competency: Ability to articulate the value proposition of cloud technologies.
• Customer and partner focus: Proven ability to consistently create a positive experience for partners.
• Ability to articulate product strategy and business benefits and empower partners to embrace change.
• Full professional proficiency in English.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.