Overview

Are you energised by the prospect of joining a team of trusted advisors, helping customers unlock the business value of enterprise-ready Copilot and agent solutions? Can you drive technical excellence and champion change, always putting the customer at the heart of your work? Do you thrive using best-in-class productivity tools to collaborate efficiently, wherever you are? If so, this role is for you.

We are looking for a Cloud Solution Architect (CSA) specialising in AI solutions, passionate about leading customers through their AI transformation journey with Copilot Chat, Agents, and M365 Copilot. In this customer-facing role, you’ll act as a strategic advisor and technical subject matter expert, accelerating AI adoption and change management to deliver tangible business value and ROI.

Within Customer Experience & Success (CE&S), you help customers unlock value across Microsoft’s portfolio by designing and implementing secure, compliant, and scalable Copilot solutions, aligned with governance, lifecycle management, and Power Platform standards.

The role blends technical expertise and strong business acumen, influencing customer strategy, driving usage and consumption, and shaping enterprise‑ready solutions that deliver tangible outcomes.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.

• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.

• Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.

• Explore growth opportunities:

Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.

• Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.

• Embrace a growth mindset:

Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.

• Learn-it-all:

Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Qualifications Required Qualifications (RQs):

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field (or equivalent practical experience).

• Experience with Copilot or equivalent AI tools.

• Ability to translate technical solutions into business value and outcomes.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.