Overview:

Are you passionate about AI and eager to transform the IT landscape? Join our dynamic Cloud & AI technical team as we lead the charge in AI transformation! As trusted technical advisors, we help customers modernize their infrastructure, optimize operations, and drive innovation with Cloud & AI's cutting-edge AI capabilities. Whether it's migrating and modernizing estates to be AI-ready, accelerating innovation with AI agents and platforms, empowering development teams with AI, or unifying and modernizing data estates, we help customers build technology solutions to achieve their business needs.

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. If you're ready to make a significant impact and drive AI transformation, we invite you to join us and be part of this exciting journey!

Responsibilities:

Anticipates customer needs and issues through data gathering. Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers. Ensures technical wins for core technologies by independently driving technical discussions with customers. Engages in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities and acting as a source of trusted partner knowledge. Supports partner technical capacity by identifying resources to scale and aligning with Microsoft training offerings. Shares competitive insights from customer sessions with colleagues and escalates competitive situations to influence compete strategies. Provides strategic, technical input based on Microsoft capability at the account level to contribute to strategy development.

Technical Communication: The ability to adapt communications around different technologies, products, and services to the audience's level of understanding.

Demonstrating Microsoft Solution Capabilities: Demonstrating the capabilities of Microsoft solutions effectively to showcase their value to customers. Applying technical architectures to client scenarios, illustrating how Microsoft technology can address their unique challenges, and collaborating with partners in sell-with scenarios to leverage the partner ecosystem.

Building Stakeholder Relationships: Building and nurturing strong, long-term relationships with clients and stakeholders to foster trust and enhance customer satisfaction.

Scale Customer Engagements

Ensures technical wins for core technologies by independently driving technical discussions with customers. Improves customer interactions through feedback and observation.

Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers.

Engages other resources, leveraging basic resource knowledge, for key areas of technology as needed to overcome technical blockers on assigned technology set.

Anticipates customer needs and issues through data gathering.

Qualifications:

Consumes and leverages readiness materials to expand domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.

Build Strategy

Provides strategic, technical input based on Microsoft capability at the account level to contribute to strategy development.

Shares competitive insights from customer sessions with colleagues and escalates competitive situations to influence compete strategies.

Tailors Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape.

Leverage Partner Ecosystem

Engages in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities and acting as a source of trusted partner knowledge.

Supports partner technical capacity by identifying resources to scale and aligning with Microsoft training offerings.

Solution Design and Proof:

Expands awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales).

Demonstrates and oversees demonstrations (e.g., architectural design sessions, proof of concept POC sessions) of solutions based on specific Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove product capabilities and integration into customer environment.

Presents and applies reference architectures to partners or customers for their technology sets.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.