Overview:

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As a Solution Architect specializing in AI, you will play a crucial role in enabling customers to achieve their goals through strategic investments in Microsoft technology. Leveraging your experience in Azure or Data & AI solutions, you will lead technical discussions with customers, guiding them to extract maximum value from their Microsoft investments and identifying solutions to overcome challenges hindering the success of their data and AI projects. This opportunity provides a platform for accelerating your career growth, refining technical and collaborative skills, and deepening your proficiency in cloud technologies.

You’ll be joining a team of deeply passionate individuals who take pride in their craft and strive for excellence every day. Our team consists of some of the best and brightest minds in the field, creating an environment where you’ll be surrounded by top-tier expertise and an endless opportunity to learn and grow.
We foster a quirky, fun, and socially engaging atmosphere, where individuality is celebrated, and collaboration comes naturally. Our culture is rooted in honesty and care—both for our colleagues and the customers we serve. If you’re looking for a team that values authenticity, supports one another, and works together to tackle meaningful challenges, you will fit right in.

Responsibilities:

As a Cloud Solution Architect in the Cloud + AI team your responsibilities will include:

• Engage with customer IT and business leaders to understand their application, data, and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction.
• Lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and data platforms.
• Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
• Drive next best actions and generate incremental pipeline from each engagement, aligning with Unified Enterprise Support (ES) priorities.
• Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
• Provide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects.
• Lead the health, resiliency, security, and optimization of mission-critical workloads, ensuring readiness for production-scale AI use cases.
• Act as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adoption blockers.
• Support customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability.
• Maintain deep technical expertise and stay current with Azure, AI, GitHub, and cloud-native development trends, while contributing to internal and external technical communities.
• Be accredited and certified to deliver with advanced and expert-level proficiency in priority workloads including Azure AI Foundry, AKS, Cosmos DB, and Fabric.

Qualifications:

Required Qualifications (RQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND previous experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultingOR equivalent experience
• Strong hands-on experience designing, building, or advising onmachine learning and AI solutions, from data preparation and model development through deployment and ongoing optimisation.
• Solid understanding of Responsible AI principles, including fairness, explainability, privacy, and governance.
• Strong capability to connect technical strategy with business priorities, enabling customers to accelerate value realisation from cloud and AI investments.

Preferred Qualifications (PQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field and previous experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultingOR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field and previous experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• Hands-on experience with services such as Azure Machine Learning, Azure AI Foundry, Fabric / Databricks, Azure Data Lake, or equivalent platforms.
• Previous experience working in a customer-facing role (e.g., internal and/or external).
• Previous experience working on technical projects
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.