Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As part of our Global Delivery Team, you will use your engineering and solution architecture skills to help customers succeed with Microsoft’s Power Platform, enabling them to build, automate, and modernise business solutions at scale. You will join a thriving and growing team that delivers world‑class engineering and professional services, helping customers accelerate value from low‑code and automation technologies.

This role provides the opportunity to work closely with customers as their trusted technical adviser across the AI Business Solution Business Process ecosystem, including Dynamics and Power Platform capabilities. You will deliver best‑in‑class architecture and engineering expertise, helping customers design, govern, and scale secure, enterprise‑ready solutions while modernising legacy processes and accelerating digital transformation.

As a Cloud Solution Architect (Dynamics), you will enable customers to achieve tangible business outcomes from their Microsoft investments. Leveraging your Power Platform and AI Business Solutions Business Process (AIBS BP) expertise, you will lead technical and business conversations, guide architectural decisions, and drive adoption and value realisation. You will support customers in moving to cloud‑based, low‑code solutions, establish governance and best practices, and identify and resolve technical blockers impacting customer success initiatives.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft AIBS Process Business Process expertise to Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.

• Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
• Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
• Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
• Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to Microsoft best practices & policies and using repeatable Intellectual Property (IP).
• Leverage knowledge of the products, services, and value propositions of AIBS BP in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

This role is ideal for individuals passionate about empowering organizations through innovative and secure P solutions while championing best practices in governance and administration.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Develop and maintain Dynamics On Premises and D365 solutions with a focus on architecture

Provide technical training and guide customers through architectural decisions for Dynamics / D365

Dynamics Administration & Governance:

Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC).

Qualifications Required qualifications:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Preferred qualifications:

• Enterprise Focus: Demonstrated experience in Dynamics/D365 administration and support within large-scale environments.
• Training & Troubleshooting:

Skilled in delivering technical training and resolving complex application issues.

• Problem-Solving & Collaboration: Excellent analytical and collaboration skills.
• Communication:

Strong ability to engage with key stakeholders and cross-functional teams.

• Certifications:

Advanced Microsoft certifications preferred.

• Consulting Experience:

Previous customer-facing roles are highly desirable.

• Continuous Learning:

Strong commitment to staying updated on modern engineering practices and tools

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.