Overview

Microsoft Business Operations (MBO) is a large-scale, global organization that enables Commercial and Consumer Revenue Operations, Product and Program Launches, SKU/Pricing Operations, and Enterprise Risk Management programs across Microsoft. MBO partners with Sales, Finance, Engineering, Legal and Compliance to increase deal velocity and quality, reduce transaction costs, and ensure strong operational and regulatory compliance. MBO is accountable for critical enterprise risk programs including Global Trade, Responsible AI, Anti-Corruption, and Digital Safety.

This Process Excellence Director role is on the Operations Enablement team within MBO. The Operations Enablement team is chartered to leverage AI and process/continuous improvement frameworks/tools to accelerate operational and business outcomes while maintaining trust, compliance, and resilience.

Position Description:

Do you have experience transforming enterprise-wide processes? Do you have a passion for continuous improvement frameworks and AI? Then the MBO Process Excellence Director role may be for you…

This leader will be instrumental in deploying innovative process/continuous improvement tools/methodologies to streamline workflows and drive efficiencies. They’ll also be at the forefront of integrating AI to enhance processes and accelerate business outcomes. This leader will operate at the intersection of revenue operations, product and capability launches, customer and partner lifecycle operations, and enterprise risk programs. They will translate strategy into operational execution at scale. They will lead project teams to design and streamline end‑to‑end operational capabilities—ensuring business priorities are met through clear, efficient, AI-enabled operating models, measurable outcomes, and strong compliance.

The role partners closely with senior leaders across Sales, Operations, Finance, Engineering, Legal, and Risk to drive and implement necessary improvements. This role requires a strong systems mindset, executive communication and presence, experience applying process improvement methodologies in an enterprise-scale environment, and a passion to apply AI to reduce waste and accelerate outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Process Excellence Director, you will drive process excellence through Microsoft Business Operations. You will play a critical role in ensuring our processes are AI-enabled and optimized for maximum value. Your experience driving process optimization initiatives will be instrumental in assisting MBO achieve its goals.

• Create a framework that clarifies engagement and accountability for Corporate, MCAPS, MBO, and team level continuous improvement projects.
• Curate and deploy continuous improvement toolkit for MBO. Empower MBO process owners to identify and drive targeted improvements in speed-to-market, reduced operational cost, and improved partner/customer experience.
• Establish and operate governance for MBO CI initiatives. Use data, KPIs, and key priorities to allocate dedicated CI resources to the most critical MBO processes and priorities.
• Lead process improvement projects for complex MBO processes, measure outcomes, and assess process performance. Monitor that MBO process owners are delivering expected CI results (accelerate delivery, reduce cost, increase security and compliance, improve experience).
• Develop and manage stakeholder executive/leadership engagement rhythm to resolve challenges and to drive sustainment of improvements.
• Embody our Culture and Values

Qualifications

Required Qualifications:

• Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience OR equivalent experience.

Preferred Qualifications:

• Master's Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR Bachelor's Degree in Engineering, Business, or related field AND 15+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR equivalent experience.
• Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.

Process Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.