Overview:

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Customer Experience Engineering team operates within the Office of the CTO for the Customer Experience & Success (CE&S) organization, which focuses on Microsoft’s Cloud and AI Platform. With more than 17,000 employees worldwide, CE&S is responsible for the strategy, design, and delivery of Microsoft’s end-to-end customer experience. Join CE&S and help build a future where customers choose Microsoft not only for industry-leading products and services, but also for a differentiated and deeply connected engineering experience.
We are looking for hands-on cloud engineers based in the United States and Canada to join our diverse, talented, high-performing, and growing Customer Experience Engineering (CXE) team. This is a deeply technical engineering role offering the opportunity to work on some of the most challenging and impactful customer projects using the Azure platform, while also contributing directly to core Azure services and helping shape the evolution of the platform.

This role combines hands-on engineering with strategic customer engagement, contributing to both customer success and the development of an observability-focused Azure service approaching general availability — including on-call participation as part of the service engineering team. You will work across customer environments and core product engineering, helping improve how production workloads are designed, monitored, and operated at scale.

Software Engineers within CXE are individual contributors who operate globally and engage directly with customers. The role spans design, development, and production operations, combining deep engineering work with real-world problem solving to accelerate customer adoption of Azure at scale. Engineers are expected to comfortably move between architectural design discussions, hands-on development, and live production troubleshooting using tools such as the Azure Portal and Visual Studio.

This is a unique opportunity to work at the intersection of customer engineering and platform innovation, solving complex technical challenges while contributing into core Azure services.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Customer Experience Engineering is a highly technical team that operates globally and is responsible for:

Driving engineering impact with strategic Azure customers
Working directly with some of Microsoft’s most strategic customers to design, build, and optimize production-grade applications on Azure, reducing technical debt and enabling scalable architectures.

Building and evolving an observability-focused service
Contributing to the design, development, and continuous improvement of a new platform capability that enhances monitoring, diagnostics, and operational visibility for cloud workloads.

Owning production reliability and operations
Supporting live production environments through on-call participation, incident investigation, and and implementing engineering improvements that enhance reliability and performance.

Creating reusable engineering assets
Developing technical assets, tools, guidance, and reference implementations that enable repeatable customer success at scale and accelerate Azure adoption.

Influencing Azure platform engineering
Collaborating with other product teams to represent real-world customer experience and drive improvements across other Azure services.

Strengthening technical capability across CE&S
Developing and supporting technical teams to deepen engineering expertise and delivery quality across the field organization.

There may be up to 25% travel for this role as Software Engineers within CXE are sometimes expected to work on-site with customers, with an occasional need to travel to Microsoft locations to engage directly with the broader CE&S organization and Azure engineering teams.

Software Engineers in CXE are remote workers that can be based across different Microsoft locations or home offices depending on individual circumstances.

Qualifications:

Required/minimum qualifications

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Other Requirements

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Software Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400 - CAD $203,900 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Software Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 114,400 $ CAD à 203,900 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.