Overview

Our team is focused on delivering world-class experiences across Dynamics 365, Microsoft Teams, Office 365, and LinkedIn. We’re looking for strong product leadership as we deliver our next generation of experiences that enable modern, intelligent sales workflows for organizations of all shapes and sizes. You will be responsible for building and managing the product roadmap, designing features, and delivering them to unlock new, AI-powered experiences for Dynamics 365 Sales.

Microsoft Dynamics 365 is an industry-leading and rapidly growing line of SaaS-based business applications. Our team is focused on building capabilities into Microsoft’s fast-growing CRM platform, Dynamics 365 for Sales, leveraging Microsoft’s innovation across technologies such as Generative AI and AI Agents to redefine how sellers work, engage customers, and drive business outcomes.

We are looking for a seasoned Principal Product Manager with a proven track record in designing, building, and launching SaaS applications ideally with experience in AI-driven or agent-based products. This role combines product strategy, user-centric design, cross-team collaboration, and customer engagement. It’s a high-impact, creative, and technical role with the opportunity to shape how AI agents transform sales productivity and customer engagement.

To be successful in this role, you must excel at collaborating across teams and disciplines, cutting through ambiguity, and shipping high-quality, customer-focused products. Excellence across the entire product lifecycle from ideation and experimentation to measurement and iteration—is critical to driving adoption and delivering customer success.

Responsibilities

• Support ideation, vision, strategy, and roadmap for Dynamics 365 Sales capabilities, with a focus on AI-powered seller experiences.
• Define and drive feature specifications and AI use cases; work closely with engineering and applied AI teams to deliver against the roadmap.
• Partner with Microsoft Copilot and Azure AI teams to integrate natural language, predictive, and generative capabilities into Dynamics 365 Sales.
• Collaborate with internal and external partners to gather feedback, manage dependencies, and identify opportunities for data-driven improvements.
• Regularly present product vision, roadmap updates, and outcomes to product leadership and customers.
• Drive rhythm of business activities within the team and across the org to ensure end-to-end success of AI initiatives.
• Define and track AI adoption, engagement, and business success metrics to ensure measurable customer impact.
• Ensure customer success by deeply understanding their workflows and challenges, leveraging AI to simplify and elevate seller productivity.

Qualifications

Required Qualifications:

• • Bachelor's Degree AND 8+ years experience in product/service/program management.
• Proven experience driving AI-first or data-driven product initiatives in SaaS or enterprise applications.
• Passionate about helping customers and identifying the solution that delivers the most impact to their business. -
• Self-starter that thrives in an ambiguous, fast-paced environment with proven track record of delivering on commitments.  -
• Experience building strong working relationships with, collaborating with and influencing diverse cross-functional teams (engineering, product, sales, marketing, etc.).
•  Thrives in team-based work, performs well in high-intensity environments, and is willing to roll up their sleeves to get things done for customers.
• Sets and holds teams to tight timelines and high-quality deliverables without explicit authority.
• Demonstrated experience in gathering and transforming customer needs into an actionable product requirements definition.

Preferred Qualifications:

• • 12+ years of Product Management experience, or equivalent, with experience in customer and market development.
• Master's Degree AND 12+ years experience in product/service/program management.
• Previous experience driving strategic efforts for AI or SaaS products serving thousands of globally dispersed users. -
• Understanding of Generative AI models, conversational AI, or applied ML systems in enterprise contexts. -
• Understanding of CRM systems.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.