Unit Manager at MetLife

General Information:

Location

Noida, Uttar Pradesh

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Yes

Posted Date

07-May-2026

Job ID

17478

Description and Requirements

· Manage teams and ensure SLAs are met including demand and capacity management

· Review/generate reports to monitor performance

· Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

· Provide coaching and feedback to team members to enable them to improve their performance

· Assist new hires such that they are productive on the floor in the shortest possible time frame

· Handle customer, employee and internal partner escalations

· Provide inputs on process and system to the team members

· Client Interaction, where required at the level of supervisors including timely response to DCA (Disability Customer Advocate) inquiries

· Ensure compliance with internal policies and procedures, external regulations and information security standards

· Firm understanding of the ADA policies and procedures and can articulate processes in customer interactions

· Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy

· Motivate team members, anticipate staffing needs, acquire talent for the future, develops talent (Identify High potential resources) and manage attrition

· Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities

· Effectively manage research/resolution/follow-ups for closure of open items

Build relationship with Onshore Management to ensure a “one-team approach

About Met Life

Recognized
on Fortune magazine's list of the "World's Most Admired Companies"
and Fortune World’s 25 Best Workplaces™, Met Life, through its subsidiaries and
affiliates, is one of the world’s leading financial services companies;
providing insurance, annuities, employee benefits and asset management to
individual and institutional customers. With operations in more than 40
markets, we hold leading positions in the United States, Latin America, Asia,
Europe, and the Middle East.

Our purpose
is simple - to help our colleagues, customers, communities, and the world at
large create a more confident future. United by purpose and guided by our core
values

• Win Together, Do the Right Thing, Deliver Impact Over Activity, and
  Think Ahead - we’re inspired to transform the next century in financial
  services. At Met Life, it’s #All Together Possible. Join us!

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