Operations Capability Consultant at MetLife

General Information:

Location

Sydney, New South Wales

Alternative Location(s)

• Posting Location: Sydney, New South Wales

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

01-May-2026

Job ID

17237

Description and Requirements

The Operations Capability Consultant plays a critical role in strengthening capability across Met Life Australia’s Operations teams by designing, delivering and continually improving learning solutions that support business performance. Guided by our purpose — always with you, building a more confident future — and our New Frontier strategy, this role focuses on equipping teams with the technical, regulatory and behavioural skills required to deliver strong customer and business outcomes.

Working closely with Operations, Claims, Underwriting and People & Culture leaders, you’ll act as a trusted learning partner, supporting continuous improvement and capability uplift across the organisation.

Key Responsibilities

• Design, deliver and evaluate engaging face‑to‑face, virtual and hybrid training solutions aligned to operational capability needs.
• Develop and facilitate life insurance technical training programs across underwriting, claims and operations, including assessments and curriculum management.
• Analyse quality assurance findings to identify capability gaps and partner with leaders to implement targeted training solutions.
• Coach and mentor team members to support skill development, performance improvement and change adoption.
• Manage training administration, learning content and compliance within the Learning Management System (LMS).

Required Qualifications

• Certificate IV in Training and Assessment (Diploma or Degree preferred).
• 3–5 years’ experience in a life insurance underwriting and/or claims environment.
• Strong understanding of life insurance principles, underwriting guidelines and risk management practices.
• Demonstrated experience designing and delivering technical and soft‑skills learning in operational environments.
• Excellent communication, facilitation and stakeholder engagement skills.

Preferred Qualifications

• Experience delivering virtual and hybrid learning solutions, including e Learning and digital content.
• Knowledge of medical terminology and insurance regulatory and compliance frameworks.
• Experience supporting organisational change and continuous improvement initiatives.
• Willingness to travel occasionally to other Met Life locations to support training deliver.
• Comfort using AI-enabled and digital productivity tools (e.g. Microsoft 365 Copilot or similar), where appropriate, to support productivity and continuous improvement in line with Met Life policies and controls.

Benefits We Offer

When you join Met Life Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.

About Met Life

Recognised
on Fortune magazine's list of the "World's Most Admired Companies",
Fortune World’s 25 Best Workplaces™, as well as the Diversity Council of
Australia Inclusive Employer Award, Met Life, through its subsidiaries and
affiliates, is one of the world’s leading financial services companies;
providing insurance, annuities, employee benefits and asset management to
individual and institutional customers. With operations in more than 40
markets, we hold leading positions in the United States, Latin America, Asia,
Europe, and the Middle East.

Our purpose
is simple - to help our colleagues, customers, communities, and the world at
large create a more confident future. United by purpose and guided by our core
values

• Win Together, Do the Right Thing, Deliver Impact Over Activity, and
  Think Ahead - we’re inspired to transform the next century in financial
  services. At Met Life, it’s #All Together Possible. Join us!

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