Location(s)

• Posting Location: Chicago, Illinois

• Posting Location: Aurora, Illinois

• Posting Location: Atlanta, Georgia

Region/States

Georgia, Illinois

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Travel Required

25%

Relocation Assistance Available

No

Posted Date

13-Mar-2026

Job ID

16000

Description and Requirements

Role Value Proposition

Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.

Key Responsibilities

• Directly aligned to assigned distributions’ book of business for 2-5K lives that varies in level of complexity.
• Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.
• Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting.
• Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.
• Track the performance of the services provided, analyze results and provide insights and recommendations for improvement.
• Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
• Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.
• Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.

Required Experience and Skills:

• 5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment
• Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid
• Strong focus on customer satisfaction and obtaining results
• Excellent relationship-building, presentation, communication, critical-thinking and problem-solving skills
• Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire
• Regular travel in local market (10% - 20%)

The expected salary range for this position is $85,000 - $115,000. This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About Met Life

Recognized
on Fortune magazine's list of the "World's Most Admired Companies",
Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies
to Work For®, Met Life, through its subsidiaries and affiliates, is one of the
world’s leading financial services companies; providing insurance, annuities,
employee benefits and asset management to individual and institutional
customers. With operations in more than 40 markets, we hold leading positions
in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose
is simple - to help our colleagues, customers, communities, and the world at
large create a more confident future. United by purpose and guided by our core
values

• Win Together, Do the Right Thing, Deliver Impact Over Activity, and
  Think Ahead - we’re inspired to transform the next century in financial
  services. At Met Life, it’s #All Together Possible. Join us!

Met Life is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

Met Life maintains a drug-free workplace.

$85,000 - $115,000

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