Location(s)

• Posting Location: Oriskany, New York

City/Cities

Oriskany

Region/States

New York

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

24-Mar-2026

Job ID

16403

Description and Requirements

Role Value Proposition:

At Met Life, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with Met Life. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion.

Key Responsibilities:* *

· Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions.

· Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.

· Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Essential Business Experience and Technical Skills:

Required:

· High school diploma

· 1+ yrs. related experience and strong customer satisfaction focus and attention to detail

Preferred:

· Bachelor’s degree

• FMLA/ADA claims knowledge of process and procedures.

The expected salary range for this position is $45,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About Met Life

Recognized
on Fortune magazine's list of the "World's Most Admired Companies",
Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies
to Work For®, Met Life, through its subsidiaries and affiliates, is one of the
world’s leading financial services companies; providing insurance, annuities,
employee benefits and asset management to individual and institutional
customers. With operations in more than 40 markets, we hold leading positions
in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose
is simple - to help our colleagues, customers, communities, and the world at
large create a more confident future. United by purpose and guided by our core
values

• Win Together, Do the Right Thing, Deliver Impact Over Activity, and
  Think Ahead - we’re inspired to transform the next century in financial
  services. At Met Life, it’s #All Together Possible. Join us!

Met Life is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

Met Life maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

$45,500

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