Country

Czech Republic

Working Schedule

Temporary

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

18-Mar-2026

Job ID

16192

Description and Requirements

The Opportunity

The Claims Examiner in Czech Claims Team is responsible for end‑to‑end assessment and settlement of life and health insurance claims in the Czech market, ensuring fair outcomes for customers while protecting Met Life’s risk position.

Guided by our purpose – always with you, building a more confident future – and our New Frontier strategy, this role offers the opportunity to make a real, visible impact on customer experience, claims efficiency, and process innovation. You will not only adjudicate claims, but actively contribute to modernising claims handling, improving decision quality, and shaping how claims will be handled in the future.

This is an ideal role for someone who enjoys autonomy, continuous learning, and change, and who wants to move beyond routine processing to meaningful contribution.

Key Responsibilities

• Independently assess, evaluate, and settle life and health insurance claims in line with policy conditions, internal guidelines, and local regulations.
• Make sound, well‑reasoned decisions on complex or non‑standard claims, balancing customer fairness and risk management.
• Actively identify opportunities to improve claims processes, customer communication, and operational efficiency.
• Collaborate with medical advisors, legal partners, underwriting, customer service, and other internal stakeholders.
• Use digital tools and data to support accurate, consistent, and timely decision‑making.
• Contribute to pilots, automation initiatives, and innovation projects aimed at improving claims outcomes and turnaround times.
• Maintain high standards of documentation, compliance, and audit readiness.

Required Qualifications

• University degree or equivalent professional experience (insurance, law, medical, economics, or related field is an advantage).
• Experience in claims handling, insurance operations, or a similar analytical / decision‑making role.
• Strong analytical thinking and ability to assess information critically and independently.
• High level of adaptability, curiosity, and willingness to continuously learn new skills and approaches.
• Innovative mindset with the confidence to challenge the status quo and propose better solutions.
• Strong sense of ownership, responsibility, and self‑management.
• Excellent communication skills in Czech (written and spoken); working knowledge of English is an advantage.

Preferred Qualifications

• Experience with life or health insurance claims in the Czech market.
• Exposure to digitalisation, automation, or transformation initiatives within claims or insurance operations.
• Experience working with claims systems, workflow tools, or data‑driven decision support.
• Demonstrated ability to work effectively in a changing environment and manage ambiguity.
• Proactive, impact‑driven attitude with a strong customer focus.

What we are really looking for

We are looking for colleagues who bring skills of the future:
high flexibility, innovative thinking, learning agility, independence, and the desire to make a measurable impact rather than simply “process cases”.

Benefits We Offer

Our benefits are designed to care for your holistic wellbeing with programs for physical and mental health, financial wellness, and support for families. We offer a provision of free life insurance with advantageous terms and conditions for family members and support your savings for retirement. We also provide an annual performance bonus, paid sick days, flexible working hours, and much more!

About Met Life

Met Life
Czech Republic has proudly been serving the Czech market since 1992. We offer a
wide range of high-quality life, accident, investment, and group insurance
products that have helped meet the needs of our customers in countries around
the world and of all ages. Met Life CZ is a subsidiary of Met Life, Inc., one of
the world’s top insurance companies.

Our purpose
is simple - to help our colleagues, customers, communities, and the world at
large create a more confident future. United by purpose and guided by our core
values

• Win Together, Do the Right Thing, Deliver Impact Over Activity, and
  Think Ahead - we’re inspired to transform the next century in financial
  services. At Met Life, it’s #All Together Possible. Join us!

Met Life Europe d.a.c., the branch for the Czech Republic, started its activities on the Czech market in October 1992. It is a subsidiary of Met Life, Inc., which is one of the top companies in the insurance industry and thus provides the company with a valuable background. Met Life offers a wide range of quality life, accident, investment life and group insurance products that have proven themselves in many countries around the world and are able to meet the requirements of clients of all ages. For more information, please visit www.metlife.cz

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