IT Infrastructure L2 L3 Engineer
About the role
General Information:
Location
Kyiv, Ukraine
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
21-Apr-2026
Job ID
17185
Description and Requirements
We are currently seeking a skilled Systems Administrator to join our Infra team. The ideal candidate will possess a strong technical background, hands-on experience supporting server and network environments, and the ability to communicate effectively with both technical and non-technical stakeholders. This role is critical in ensuring the reliability, security, and performance of our IT infrastructure.
Key Technical Skills:
Operating Systems: Proficiency in Windows Server (2016/2019/2022) and basic Linux/Unix environments.
Active Directory, DNS, DHCP: Experience managing directory services and core network services.
MS SQL Database: Management and basic troubleshooting.
Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic LAN/WAN troubleshooting.
Security: Handling antivirus updates (e.g., Crowd Strike), managing firewalls, and Data Loss Prevention (DLP) solutions.
Backups: Hot and cold backup management, including monitoring automated backup logs.
Virtualization: Familiarity with VMware environments.
Scripting: Basic knowledge of PowerShell or Bash for automating repetitive tasks.
Core Responsibilities:
Monitoring: Track server health, CPU usage, and network performance metrics.
SLA Management: Resolve support tickets within defined Service Level Agreements (SLAs).
Ticket Management System: Handle incidents, requests, and changes through Service Navigator and related tools.
Hardware Support: Install, configure, and troubleshoot desktops, laptops, printers, peripherals, as well as server (DELL/HP) and network device/storage management.
Patch Management: Deploy security patches and software updates across all networked systems.
Education & Certifications:
Bachelor’s degree in Computer Science, Information Technology, or related field.
Soft Skills:
Communication: Ability to explain technical issues clearly to non-technical users.
Problem-Solving: Strong analytical skills for rapid troubleshooting and issue resolution.
Experience:
Minimum of 3 years’ experience in a similar Systems Administrator or IT support position.
Preferred & Advantageous Skills:
Experience with Tomcat/Apache web servers.
Web Sphere administration.
Understanding of SSL certificate management.
Familiarity with Azure SLA Feature Board.
Experience managing CITRIX environments.
Knowledge of VPN setup and administration.
Work conditions:
International company;
Official employment according to the Labor Code of Ukraine;
Social package including Medical insurance, Life insurance, Critical illness insurance, Passive war risks coverage for the Employee and their closest relatives; Gym reimbursement, Work from home compensation etc.;
Annual salary review;
Annual bonus based on performance;
Access to educational courses and platforms;
In-house mentoring programs;
Hybrid work model;
New office in the city center.
About Met Life
Recognized
on Fortune magazine's list of the "World's Most Admired Companies"
and Fortune World’s 25 Best Workplaces™, Met Life, through its subsidiaries and
affiliates, is one of the world’s leading financial services companies;
providing insurance, annuities, employee benefits and asset management to
individual and institutional customers. With operations in more than 40
markets, we hold leading positions in the United States, Latin America, Asia,
Europe, and the Middle East.
Our purpose
is simple - to help our colleagues, customers, communities, and the world at
large create a more confident future. United by purpose and guided by our core
values
- Win Together, Do the Right Thing, Deliver Impact Over Activity, and
Think Ahead - we’re inspired to transform the next century in financial
services. At Met Life, it’s #All Together Possible. Join us!
Apply
About MetLife