Customer Support Associate at MetLife

General Information:

Location

Kathmandu, Nepal

Working Schedule

Full-Time

Work Arrangement

In Office

Relocation Assistance Available

No

Posted Date

09-Feb-2026

Job ID

15388

Description and Requirements

Job Description Main Responsibilities

The role requires management of premium collection, resolve customer inquiries, and exceed customer expectations.

• Ensure daily collections are deposited in the company’s bank account.
• Report the daily cash/cheque collection to Head Office.
• As the AML representative, report threshold transaction limits daily.
• Review and accept new business application, verify documents received against the original during both customer onboarding and post-sales service.
• Ensure documents are received & dispatched with proper transmittal records with proper verification as required by the policy.
• Ensure proper use, storage, and recording of money/premium receipts, application receipts, and postage stamps. Maintain a stock of customer forms to avoid unnecessary customer service delays. Oversee office properties and escalate any concerns promptly.
• Ensure customer queries and service requests are managed efficiently and in a timely manner.
• Identify, document and escalate service gaps or inefficiencies as and when required.
• Act as the coordinator for the business segment.
• Undertake other assignments as required.

Job Specification

• Should possess excellent verbal and written communication skills in Nepali and English.
• Proficient in Microsoft Office package.
• Must be capable of handling assignments independently and with good learning aptitude.

Experience Required: Work experience in Life Insurance or finance industry will be an advantage.

Educational Description: Bachelor’s degree (completed), preferably in business studies.

Job Level: Entry level.

Reports To: Manager – Customer service & conservation.

Compensation: As per company rule.

About Met Life

Recognized
on Fortune magazine's list of the "World's Most Admired Companies"
and Fortune World’s 25 Best Workplaces™, Met Life, through its subsidiaries and
affiliates, is one of the world’s leading financial services companies;
providing insurance, annuities, employee benefits and asset management to
individual and institutional customers. With operations in more than 40
markets, we hold leading positions in the United States, Latin America, Asia,
Europe, and the Middle East.

Our purpose
is simple - to help our colleagues, customers, communities, and the world at
large create a more confident future. United by purpose and guided by our core
values

• Win Together, Do the Right Thing, Deliver Impact Over Activity, and
  Think Ahead - we’re inspired to transform the next century in financial
  services. At Met Life, it’s #All Together Possible. Join us!

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