Wellness Response Partner

Meta is seeking a Wellness Response Partner to join our Wellness Response Team, under the Psychological Health, Strategy and Response function. This role offers a unique opportunity to work with and support a wide variety of teams around the world to triage and provide hands-on support for any employee experiencing thoughts of potential harm to self, harm to others, and other escalated mental health matters. The individual hired will have impact not only on the person(s) at risk, but on the company's growth and the psychological health of its people. Successful candidates will be seasoned professionals with a psychology, counseling, or crisis response background who have experience assessing complex risks, making decisive calls in critical situations, and bring creative, effective solutions to a scaling, fast-paced organization.

Wellness Response Partner Responsibilities:

Respond to and lead in the resolution of reported wellness response incidents quickly, and with empathy, connecting individuals impacted to the right resources
Intakes, triages, manages, and aligns cross-functional resources to address all Wellness Response cases appropriately
Provide rotational on-call coverage, covering weekends and holidays, ensuring 24/7/365 wellness response support
Help design and deliver targeted solutions with a high degree of focus on scale and growth, including strategic planning on people processes and change management
Provides direction, guidance, and thought partnership to all levels of the organization, by proactively assessing root cause trends, making recommendations, and partnering with cross-functional partners to implement appropriate solutions
Help balance wellbeing and risk, taking into account employee, business and company perspectives
Help design and facilitate Manager/Partner Training based on data analysis and business need
Integrate and partner with HR, Legal, Investigations, Learning & Development, and Security, and other key partners to implement solutions and help scale the business
Partner closely with regional and global cross-functional partners to triage and execute solutions
Be prepared to influence large strategic priorities and coordinate across all stakeholders (internal and external) as needed to ensure the right design, execution, communication and resources are in place to deliver the key milestones
Participate and lead projects as an integral member of the extended HR community and influence others within the organization
Build collaborative and productive working relationships
Lead with integrity, respect, high personal standards and build personal credibility
Build internal community (e.g. support others, show respect, onboard new hires, connect people, collaborate well, drive sense of community)
Actively involved in interviewing and on-boarding new employees

Minimum Qualifications:

12+ years of postgraduate clinical experience/direct care in Psychology, Counseling, and/or Crisis Response
Masters degree in psychology, behavioral health, mental health and/or equivalent
Hold accreditation/registration/practitioner status with the State or Governmental agency with responsibility for regulating the practice in their field. For US: Licensed as Psychologist, LCSW, LPC or equivalent
Demonstrates astute clinical skill and knowledge in crisis management, risk assessment, psychopathology, and occupational health matters
Demonstrates experience with working with a global population
Demonstrates judgment and proven experience assessing risk relative to individual health and the business
Demonstrates effective communication and critical thinking skills
Demonstrates empathy and has experience driving collaborative work across diverse teams
Demonstrates project management and change management experience
Experience working independently with minimum supervision and make decisions involving various groups, locations, and partners
Demonstrated experience learning and thriving in a constantly changing environment to cultivate relationships across teams
Experience helping global and/or matrix organizations scale
Demonstrated experience in influencing and strategically solving problems
Consulting, coaching and facilitation skills

Preferred Qualifications:

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Doctoral degree in psychology, counseling, social work, or related-behavioral sciences field
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and Whats App further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
For those who live in or expect to work from California if hired for this position, please click here for additional information.
United States of America: $174,000/year to $247,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity:

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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