Customer Service Representative at Merck

Job Description:

Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence.

This is a fully onsite in person role.

Responsibilities:

• Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction

• Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge

• Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)

• Drive customer engagement on our online platforms by guiding and coaching our customers

• Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website

• Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information

• Seize sales opportunities through outbound calls and up-selling during inbound calls

• Maintain productivity and accuracy levels as per the set standards

Skills & Experience:

• GCSE level or above qualifications in English, Math, and ICT

• Proven experience in a sales-based customer services role

• An aptitude for managing and resolving customer complaints

• Demonstrated ability to work in a team environment while managing high workloads

• A customer-oriented approach and the capacity to adapt and respond to different types of personalities

• Digital & Data Mindset excelling in Microsoft아 365 daily skills

• Comfortable switching between multiple systems in one interaction

• Able to interpret data (case notes, order history, error messages)

• Understands why data accuracy matters (billing, compliance, audit trails)

Closing date for applications:15/05/2026

Required Skills:

Customer Engagement, Customer Experience Management, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer Support, Data Entry, Order Processing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required:

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

05/16/2026

**A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.