Quality Management 质量管理

Description:

• Assist in the development, coordination and performance of internal audit activities for Operations in accordance with the policies, procedures and annual risk based audit plan.
• Implement quality check & auditing and identify performance gaps and root causes for business units to better manage their business performance.
• Propose solution alternatives for agent coaching.
• Partner with management team to identify areas for improvement.
• Prepare regular audit reports and offer clear insights in work quality; Continually evaluate and develop audit/monitoring procedures to improve efficiency and effectiveness.
• Perform other duties as requested by management.

Qualifications:

Training and Qualifications:

• Bachelor or higher degree in finance, economics, business administration or engineering
• Excellent English, both written and spoken
• Demonstrated ability to deliver results to the appropriate quality and timeline metrics
  Technical Knowledge:
• Working knowledge of quality check standards, methodology, procedures and techniques
• Solid knowledge of business area, financial services knowledge and Collection knowledge is a plus
• Solid knowledge about Microsoft Office applications including Excel, Word, Powerpoint

Skills:

• Ability to maintain required levels of confidentiality and objectivity per the audit profession
• Ability to interact well with colleagues with excellent written/oral/presentation communication skills
• Able to communicate audit results in a proper way and to align with stakeholders in adopting audit results
• Highly developed analytical skills and attention to detail
• Ability to take multi-tasks in an efficient and organized manner and be flexible to adapt to change
• Ability to abstract information from multiple sources and input detailed/accurate information
• Ability to work independently and in a team environment/atmosphere
• Ability to drive for innovation and change
• Ability to align daily work with company strategy and vision
  Managerial Knowledge:
• High degree of personal and professional integrity, accountability and credibility

Experience:

• Prior experience in banking or auto finance preferred; Audit experience and background is preferred
• 3+ years of Quality Coach/Quality Assurance/Quality Control function is preferred