Intern, Customer Relations

Description:

• External

Job Description:

We are looking for a proactive and analytical CRM Intern to support the Customer Relationship Management team in managing customer data, monitoring customer feedback, and supporting CRM-related initiatives. This internship offers hands-on exposure to customer analytics, customer experience improvement, and CRM system processes within a professional corporate environment.

Key Responsibilities:

• Assist in maintaining and updating customer data within CRM systems

• Support analysis of customer feedback, complaints, and call/contact data

• Prepare basic reports, dashboards, and presentation materials for CRM performance tracking

• Assist in monitoring customer satisfaction indicators and service KPIs

• Support coordination of CRM projects, campaigns, or improvement initiatives

• Help ensure data accuracy, proper documentation, and compliance with internal processes

• Perform ad-hoc tasks to support CRM operations and management reporting

Requirements:

• Currently pursuing a Diploma or Bachelor’s degree in Business Administration, Marketing, Data Analytics, Customer Experience, or related fields

• Basic proficiency in Microsoft Excel and PowerPoint

• Strong analytical, organizational, and communication skills

• Comfortable working with data and numbers

• Willingness to learn CRM systems and customer-centric processes

• Able to work independently and collaboratively within a team Preferred Attributes

• Interest in customer experience, customer analytics, or service improvement

• Detail-oriented with a structured and systematic approach

• Positive attitude with a strong sense of ownership and responsibility