At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life Position Title: Strategic Program Manager

Reports To: Senior Manager of Enterprise Accounts & Strategy (EA&S) Japan

Position Description:

This position has been created to work within EA&S (Enterprise Accounts and Strategy) to drive3 key initiatives,

• pan-Medtronic strategic programs as the vehicle to optimize and maximize Medtronic capabilities horizontally as one company.
• EA businesses as the vehicle to establish strategic partnerships with selected corporate / strategic accounts for continuous Medtronic business retention and growth.
• Solution and service developments as the enabler to enhance strategic partnerships and accelerate Medtronic revenue at selected corporate / strategic accounts.

This position supports senior manager within EA&S to drive pan-Medtronic strategic programs and EA projects from commercial perspective in close collaboration with Japan Leadership Team (JLT), Operating Units (OUs), functions or principal commercial analyst within EA&S.

This position leads…

• Value creation
• Change management and business transformation
• Customer Relationship Management (C-level)
• Customer Lifecycle management
• Business plan development
• Customer offering
• Customer service delivery
• Solution and service development (e.g. hospital operational excellence solution)
• Solution and service implementation
• Solution and service effectiveness measurement
• Program/project management (internal & external)
• Program/project business review (internal & external)
• Reporting

Ultimately this role plays the key role in leading OUs and functions both from pan-Medtronic strategic programs and EA businesses and in maximizing pan-Medtronic business potential.

Position Responsibilities:

Supporting senior manager to execute pan-Medtronic and EA commercial strategies by…

1. Defining Medtronic values which resolves customers’ pain points and enables customers’ successes.

2. Defining Medtronic benefits which motivate OUs and functions to work on pan-Medtronic strategic program and EA businesses.

3. Enabling Medtronic business transformation by leading internal stakeholders’ changes with OU/function leaders and senior manager within EA&S.

4.Establishing customer C-level relationship to elevate Medtronic relationship from product vendor to strategic partner.

1. Developing strategic partnerships with EAs, which enables long-term mutual business benefits both for EAs and Medtronic.

2. Developing business plans for each EA to grow / protect Medtronic businesses and materialize strategic partnerships.

3. Architecting partnership programs for each EA and managing all the internal and external stakeholders and processes in offer phase toward contract signature with EA.

4. Managing all the internal and external stakeholders and resources throughout the partnerships. (EA’s sign-off)

5. Developing Beyond Product Solutions as the enabler to address customers’ pain points, enhance strategic customer partnerships and accelerate Medtronic revenues.

6. Implementing Beyond Product Solutions in targeted EAs as the real-world case to optimize customers’ daily operations as the strategic partner.

7. Summarizing the effectiveness of Beyond Product Solutions as the proof points to improve customers’ financial outcomes as the strategic partner and replicate the successes in other EAs.

8. Developing EA business review model for both internal and external customers with templates facilitating discussions to drive EA businesses.

9. Developing EA business reporting model for JLT/GR LT to have better transparency in EA businesses.

10. Developing efficient and sustainable EA offer and service delivery operations in collaboration with OUs and functions.

11. Summarizing best practices as local proof points with principal commercial analyst to replicate EA successes for Other EAs.

12. Leading workstreams across various functions and OUs to respond urgent requests with an impact on EA businesses and sales performances.

13. Implementing continual process improvement and standardization and supporting ad-hoc reporting requests flexibly.

Experience and Knowledge:

Specialized Knowledge and Experience Required

• Deep insights on healthcare delivery system in Japan.
• Deep insights on hospital management / operations in Japan.
• Multiple touchpoints with hospital C-level.
• Excellent stakeholder management skill in matrix organization.
• Corporate / key account management experiences in healthcare.
• Solution selling experiences in healthcare.
• Advanced MS Office suite skills especially on Excel and PowerPoint.
• Project planning and management experiences.
• New solution development experiences
• Consulting / service business experiences
• Change management experiences.
• LSS (Lean Six Sigma) / Process improvement experiences – Highly desirable.

Job Specific Competencies

• Value driven approach with clear understanding of pain points / root causes.
• Guiding internal and external stakeholders to achieve the ultimate goals.
• Analytical, creative and disciplined – having a demonstrated ability to generate insights from various inputs, produce innovative concepts, and see them through from inception to implementation.
• Results-oriented with good organization and time-management skills, including working independently and unsupervised.
• Able to prioritize, handle multiple tasks and work under pressure.
• Excellent organizational and project management skills.
• Strong attention to detail.
• Maintain systems and practices that promote forward thinking and business performance improvement.
• Strong oral and written communication skills. Ability to understand and communicate novel concepts and ideas.
• Learns new skills and ideas quickly and assimilates complex information.
• Demonstrable ability to build solid relationships with external and internal stakeholders at all levels.

Personal Strength:

• Leadership / ownership
• Stakeholder management
• Enthusiasm and willingness to learn.
• Positive attitude to change.
• Articulate, proactive, accountable.
• Reliable and a team player.
• Interpersonal communication skill.

Qualifications:

• Fluent Japanese communication
• Fluent English communication
• Healthcare / Med-Tech industry experiences
• More than 8years of healthcare sales and marketing experiences
• Bachelor degree
• Master degree, Preferred

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here