At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Global Facilities Response Center is an essential component within Medtronic's Global Facilities Operations organization. It acts as the heartbeat of our daily operations, intaking work requests, dispatching work orders, setting priorities, and scheduling tasks for our global facilities management and maintenance teams. The Response Center maintains smooth operations, offers consistent experience for our workforce, and addresses operational issues daily. The Global Facilities Response Manager leads the Manila, Philippines team, supervises staff, and drives the Response Center's success - shaping this important new capability.

Responsibilities may include the following and other duties may be assigned:

• Oversees direct response to work requests, aligning with facility resources and dependencies

• Accountable for timely and consistent dispatch of work requests and facilities emergencies globally

• Leads, manages, and trains Global Facilities Response staff (Supervisors and Specialists)

• Ensures clear communication between requestors and facilities teams

• Drives performance against KPIs for the Response Center

• Acts as a platform liaison to support on-site facilities staff success with computerized maintenance management system (CMMS)

• Conducts periodic table-top exercises for emergency facilities scenarios

Required Knowledge, Experience and Educational Level:

• Bachelor's Degree and a minimum of 5 years of relevant experience or Advanced degree with 3 years of relevant experience

• Experience in managing a group of direct reports or 2-3 years of supervisor experience

• Experience working in a ticketing management response function (Response/Call Center)

• Self-starter who excels at managing multiple priorities, driving projects to completion in a fast-paced environment.

• Proficiency reading and analyzing dashboards

• Exceptional communication and influencing skills, with a proven ability to present analytics and strategy to executive audiences.

• Mindset of continuous process improvement, innovation, and willingness to challenge the status quo.

• Proven work experience with computerized maintenance management system (CMMS) systems or similar project management system (i.e. e Maint, Maximo, Main saver, Ultimo, Fieldware, Jira, Monday.com)

• Experience in Facilities Management Organization highly preferred

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here