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Customer Service Representative - 9 months contract
Herzliya, Tel Aviv, Israel
·
On-site
·
Contract
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1w ago
Benefits & Perks
•Flexible Benefits Package
Required Skills
Communication
Problem solving
Customer relationship building
Hebrew language
English language
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?
Medtronic employs more than 85,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.
Responsibilities may include the following and other duties may be assigned:
- Provide day-to-day support in Medtronic's Order-To-Delivery processes through analytical and operational support.
- Provide a professional level of support to the customers and Field Sales team.
- Contribute to the company goals in the areas of customer satisfaction and KPIs.
- Be responsible for issue resolution and reactive communication towards the customer/patient.
- Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects.
Required Knowledge and Experience:
- Bachelor's degree
- Experience in an office environment
- Computer literate
- Good communication skills (telephone and email)
- Ability to cope with stressful situations
- Problem solving skills
- Strong customer relationship buildings skills
- Fluent in Hebrew and English
- SAP experience is strongly preferred
- Experience within a Customer Care team is preferred
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
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About Medtronic
Reviews
3.3
10 reviews
Work Life Balance
3.2
Compensation
4.0
Culture
3.4
Career
3.8
Management
3.5
65%
Recommend to a Friend
Pros
Great coworkers and supportive team
Good benefits and compensation
Growth and advancement opportunities
Cons
Aggressive leadership and cultural changes
Limited work-life balance in some roles
Company prioritizes profits over employees
Salary Ranges
1,888 data points
Mid/L4
Mid/L4 · Clinical Specialist
306 reports
$173,492
total / year
Base
$108,731
Stock
-
Bonus
$18,129
$110,237
$281,189
Interview Experience
6 interviews
Difficulty
2.5
/ 5
Duration
14-28 weeks
Experience
Positive 0%
Neutral 67%
Negative 33%
Interview Process
1
Application Review
2
Recruiter Screen
3
Technical Phone Screen
4
Technical Interview Round 1
5
Technical Interview Round 2
6
Final Interview
Common Questions
Technical Knowledge
Coding/Algorithm
Behavioral/STAR
Past Experience
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