At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we believe in thinking differently to solve problems, drive progress, and deliver meaningful innovations that improve lives. Join our Customer Service team and play a vital role in supporting our Service and Repairs operations—ensuring excellence in service delivery and customer satisfaction.
Based at our Horsley Park service centre, the Customer Service Coordinator is a key contributor to the smooth operation of our Service and Repair function. You will be the central point of contact for service-related inquiries, providing administrative support, coordinating service activities, and ensuring timely and accurate communication with our customers and internal teams.
Responsibilities may include the following and other duties may be assigned:

• Act as the primary contact for all service-related customer communications, delivering a responsive and empathetic experience.

• Provide comprehensive administrative support including invoicing, reporting, and documentation management.

• Coordinate and manage Preventative Maintenance Scheduling to ensure timely service delivery.

• Follow up on outstanding service quotes and liaise with customers to facilitate approvals.

• Support the management of the equipment loan pool, including tracking and follow-up of outstanding loans.

• Support calibration of test equipment.

Required Knowledge and Experience:

• Requires minimum of 4 years of relevant experience

• Proven experience in customer service, ideally within a healthcare or technical service environment.

• Strong communication skills with a customer-first mindset.

• High attention to detail and strong analytical capabilities.

• Excellent time management, planning, and organisational skills.

• Ability to work proactively and independently in a fast-paced environment.

• Strong team collaboration and interpersonal skills.

• Experience with Salesforce preferred

• Experience with SAP or similar ERP systems preferred (training provided).

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here