At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is among the largest medical technology companies in the world. Through innovation and collaboration, Medtronic helps to alleviate pain, restore health and extend life. Last year, our medical therapies for the treatment of over 40 major conditions, improved the lives of more than 75 million people around the world.

We are seeking a driven, passionate, and global-minded Senior IT Project Lead, reporting to the IT Manager.
Come strengthen your specialized skills and enhance your expertise. We’ll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that’s best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives.
The position is remote and based in Costa Rica.

Responsibilities may include the following and other duties may be assigned:

• Create and review reports and analysis to check key performance indicators (KPIs), identifying trends, and preparing summaries for IT leadership

• Attend stand-up meetings with internal engineering and support teams. Discuss ongoing challenges, potential improvements, and strategies for current projects

• Engage in process management activities. This involves updating process documentation, ensuring workflows are efficient, and addressing any bottlenecks

• Work on technical writing tasks, such as creating and updating knowledge documentation

• Coordinate new projects and operational demands. This includes initiating new projects, tracking demands, and providing status updates to stakeholders

• Manage vendor relationships with global suppliers. Oversee hardware standards, order processing, and handle any escalations that arise

• Meet with partner engineering and support teams to discuss program-level initiatives. Focused on strategies, improvements and financials

• Prepare and present detailed reports that highlight critical information and recommendations

• Present process, workflow, and program changes to global IT teams. Ensure that all teams are aligned and informed about any updates or modifications

Required Knowledge and Experience:

• Strong analytical and reporting skills

• Experience in process management

• Proficiency in technical writing and documentation

• Excellent project coordination abilities

• Effective vendor management skills

• Ability to collaborate with engineering and support teams

• Strong communication skills for presenting to IT leadership and global teams Level 1 IT Support experience

Preferred skills include experience in IT Asset and Hardware Asset Management, stockroom and lifecycle processes, and Level 2 IT support. Familiarity with data visualization or dashboard creation, as well as proficiency in Service Now or similar ITSM tools, is also beneficial.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000 passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here