Senior Workforce Management & Data Analytics Specialist at Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Join Medtronic at a key moment in our transformation as we continue to strengthen operational excellence and anticipate a transition to Mini Med, our dedicated diabetes organization. This role is critical to ensuring service reliability, cost efficiency, and workforce stability by enabling accurate forecasting, capacity planning, and performance insight. As Senior Workforce Management & Data Analytics Specialist, you will play a central role in shifting workforce decisions from reactive to proactive through reliable data and analytics.

The role is embedded within the Diabetes Customer Service and Supply Chain organization and operates in a highly collaborative, international environment. You will act as a single point of accountability for workforce data and insights, working in a hybrid setup aligned with local guidelines and partnering closely with operations leaders, finance, and technology teams across regions.

Responsibilities may include the following and other duties may be assigned:

• Own workforce management analytics across demand forecasting, capacity planning, scheduling, and performance reporting
• Integrate data from forecasting, time and attendance, scheduling, and operational systems into consistent, trusted insights
• Design and automate workforce dashboards and reports that support service level, productivity, and cost management
• Standardize workforce metrics and definitions to strengthen governance and decision consistency across teams and regions
• Enable proactive workforce decisions by identifying trends, risks, and capacity gaps before they impact service delivery
• Partner with operational and leadership teams to support staffing models, productivity targets, and future workforce strategies

Required Knowledge and Experience:

• Bachelor’s degree
• Minimum 4 years of experience in workforce management, data analytics, reporting, or a closely related role
• Proven experience in demand forecasting, capacity planning, or workforce performance analytics
• Strong ability to translate workforce data into clear, actionable insights for senior stakeholders
• High attention to detail with a strong focus on data accuracy, consistency, and governance
• Fluency in English

Experience working with contact center or shared service environments, exposure to large‑scale transformation programs, or prior experience in healthcare, medical devices, or life sciences is considered an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 152,320.00 PLN - 228,480.00 PLN |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here