Mc Kesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at Mc Kesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Solutions Lead is responsible for providing architectural guidance, technical expertise and Service Now best practices for the Financial Workflows suite of products. The Solution Lead is hands-on with technical designs, and Out of the Box solution delivery which enables Service Now Financial Workflows processes for Mc Kesson Technology customers. In this role, you will be responsible for working with our partners and teams to establish, integrate, and continuously evolve best practice standards in Service Now. You will directly engage with key business stakeholders while providing input to the Service Now Financial Workflows roadmap, including onboarding integrations, processes, assets, and other relevant components to a unified Service Now platform to ensure consistent level of quality and service across the Enterprise.

Job Description

Core Responsibilities:

• Establish standards and practices for maintaining the Service Now Financial Workflows solution lead and functionality, within the overall platform model.
• Support design and implementation of multiple financial workflow product standards to achieve desired FSS (financial support services) business outcomes.
• Provide technical evaluation of Intake demands against Service Now module features, platform capabilities, and best practices.
• Offer guidance on prototyping and accelerating time from design to deployment.
• Partner with enterprise leaders and other internal stakeholders to provide required diagrams and accommodations to align with Mc Kesson Technology standards, frameworks and policies.
• Define and Advise on the technical strategy for financial workflow related products
• Support remediation of configurations not aligned to Service Now best practices.
• Oversee delivery focused on product core features, integrations, and upstream-downstream data flows.
• Partner with Financial Services & Support business customers to design and deliver platforms that improve our customers overall workflow efficiencies to enable operational excellence.
• Provide input to platform roadmap for features and capabilities to maximize platform value and build a sustainable platform.

Required / Basic Skills:

• 8+ years of experience in a variety of Service Now solution design and architecture and/or technical Lead roles (such as hands-on service delivery, operations management, consulting, etc.) with increasing levels of responsibility.
• Understanding and experience implementing and supporting Financial Workflows product family of modules in Service Now. This includes SPO Workspace, SPO Integrations, Case Management, SLO (supplier lifecycle operations), Employee Cetner, CSM (customer service management) APO (accounts payable operations), SLM (service level management), SPO Customer Portal, Supplier External Portal and expert level experience with designing enterprise end to end workflows for finance support teams.
• Strong understanding of the Service Now Platform and commonly implemented module capabilities. These include email to case management, Agent Workspaces, Knowledge Management, SLA Creation, Workflow Development, Virtual Agent, Platform Analytics, and AI Now Assist.
• Strong hands-on experience with integrating Service Now with key Finance systems including SAP PRD/EP1, SAP Concur, Ariba, Blackline, Vistex and Data Bricks Data Products.
• Strong technical foundation with hands on experience in the Now Platform, either as a sr. administrator or a sr. developer.
• Knowledge and experience in technical artifact creation. This includes database design schemas, database modeling, and technical solution design diagrams.
• Requirements gathering, workshop facilitation and consultative engagement experience.

Additional Skills

• Excellent written and verbal communication.
• Comfortable presenting to executive level leaders and key business stakeholders across multiple different business units.
• Strong collaboration, facilitation, and negotiation skills to successfully partner with a diverse group of stakeholders.
• Experience designing systems to optimize business operations.
• Proficiency in Service Now platform development and scripting (e.g., Flow Designer, Script Includes, Business Rules, UI Actions, App Engine applications).
• Experience with Service Now integrations (e.g., REST/SOAP APIs, Integration Hub, MID Server).
• Financial support workflows and operational support acumen
• Relevant professional certification (e.g., ITIL credentials, Service Now certifications required).

Education

4-year degree or related field or equivalent experience

Physical Requirements

• General Office environment

At Mc Kesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at Mc Kesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with Mc Kesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

€71,300 - €118,800

Mc Kesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by Mc Kesson are using Mc Kesson’s (or affiliated entities, like Cover MyMeds or Rx Crossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

Mc Kesson Talent Advisors will never solicit money or credit card information in connection with a Mc Kesson job application.

Mc Kesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that Mc Kesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

Mc Kesson job postings are posted on our career site: careers.mckesson.com.