Director - Revenue Cycle Automation & AI - Remote at Mayo Clinic

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Director, Revenue Cycle Automation & AI leads Mayo Clinic's automation and AI portfolio across Revenue Cycle operations. This leader owns strategy, delivery, and value realization for a mature, multi-year program that has delivered significant FTE savings and process improvement. The role sets direction for agentic automation, RPA, and AI-enabled solutions in Revenue Cycle; partners deeply with Revenue Cycle operational leadership; and ensures the pillar continues to scale without disruption as the broader program expands.

Key Responsibilities:

• Own the end-to-end Revenue Cycle automation and AI portfolio strategy, roadmap, and delivery outcomes, in partnership with Revenue Cycle operational leaders.

• Lead a multi-disciplinary delivery team of developers, architects, and analysts to design and deploy Ui Path and AI-enabled solutions across Revenue Cycle workflows.

• Sponsor and govern agentic automation initiatives (e.g., Ui Path Maestro, LLM-based agents with human-in-the-loop) that extend the program beyond traditional RPA.

• Drive business case development, ROI measurement, and value realization reporting for Revenue Cycle initiatives, leveraging standardized rate cards and value levers.

• Manage vendor and platform relationships (Ui Path and AI tooling) for Revenue Cycle use cases, coordinating with enterprise architecture and procurement.

• Serve as executive-level interface to Revenue Cycle leadership, representing the automation program in governance forums, steering committees, and strategic reviews.

• Develop, coach, and retain talent across the Revenue Cycle pillar; model leadership behaviors that reinforce Mayo Clinic's primary value.

• Partner across pillars to share reusable components, accelerators, and architecture patterns that benefit the broader enterprise program.

• During the selection process you may participate in an On Demand (pre-recorded) interview that you can complete at your convenience. During the On Demand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question

• Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

Bachelor degree with 10 years' experience which includes at least 7 years in general leadership required. Master's degree preferred. Broad expertise in healthcare management, healthcare operations, change management and systems preferred.

Possesses and applies knowledge of healthcare clinical and administrative systems and processes to achieve organizational priorities. Has solid knowledge of Microsoft applications including Word, Excel, PowerPoint and Outlook. Possess ability to apply broad knowledge to new circumstances to add value and perspective. Exhibits a customer-service orientation; anticipates, understands and addresses customer needs in a timely manner. Working knowledge of large revenue cycle systems preferred and medical record systems. Ability to establish a productive team-based work environment and collaborate effectively across multiple sites and functions. Demonstrated communication and presentation skills. Ability to lead or direct multiple complex projects and activities in an ambiguous environment. Participates in establishing an environment that promotes initiative, creativity and a high level of productivity. Healthcare Financial Management Association (HFMA) Certification Preferred.

Preferred Qualifications:

• Demonstrated experience leading Revenue Cycle operations, healthcare finance, or large-scale healthcare operational transformation initiatives.
• Proven track record delivering RPA, intelligent automation, or AI programs at enterprise scale, including measurable ROI and FTE impact.
• Experience leading teams that build on Ui Path or comparable enterprise automation platforms.
• Experience sponsoring agentic AI, LLM-enabled, or intelligent document processing initiatives.
• Strong financial acumen, including business case development, value measurement, and labor economics.
• Deep Revenue Cycle domain expertise across denials management, AR, coding, billing, or patient access.
• Experience with Epic (Resolute, Cadence) or comparable EHR/revenue cycle platforms.
• Ui Path enterprise certifications or equivalent platform fluency.
• Prior experience standing up or scaling a citizen developer or enablement program.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.Exemption Status

Exempt

Compensation Detail

$163,280 - $236,745 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

• Monday
• Friday; 8:00 am - 5:00 pm

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Miranda Grabner