Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Collects, reviews, discusses, and documents demographic, insurance, and financial information with patients and payers for Mayo Clinic Arizona, Jacksonville and Rochester Revenue Cycles. Responsible for management and collection of Mayo Clinic Account Receivables through the use of automated systems and revenue cycle processes. Responds to and resolves a variety of account, billing and payment issues from patients and customers. Follows approved guidelines and policies regarding routine patient and payer interactions. Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving. Interprets, applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic. This individual must accurately document interactions and interpret interactions documented by others. Must have excellent customer service skills and possess the ability to negotiate payment reimbursement from patients and third party payers, via incoming and outgoing phone calls or face to face interactions.

Position may be eligible for and/or required for telework based on business need, from an off-site location, following adequate training period and demonstrated ability to meet required metrics.

Qualifications

HS Diploma or equivalent and a minimum of 4 years of relevant experience in finance, collections, customer service, insurance and/or health care environment

OR

A bachelor's degree is required.

Bachelor degree in business or health care field preferred.

Preferred candidates will possess a strong background in accounts receivable, including experience with the collection of aged accounts, understanding of invoicing, and managing credit balances. Excellent verbal and written communication skills are essential for providing exceptional customer service to outside vendors. A successful candidate will be responsible for strengthening customer relationships with hospitals and accounts payable departments. The ability to efficiently navigate multiple websites and systems simultaneously is also highly valued.

Qualified candidates must be customer-focused, service-oriented and possess demonstrated skills in teambuilding, communication, decision-making, problem-solving, interaction, coping and versatility. Knowledge of personal computer applications such as Windows, Microsoft Word and Excel, medical terminology, CPT and ICD-10 coding, Order Communication System and patient accounting system is helpful. Candidates possessing multi-linguistic skills and cross-cultural experiences are preferred, fluent in English is a requirement. Keyboarding experience required. NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Experience as a Financial Representative is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

***This position is a 100% remote work. Individual may live anywhere in the US.*This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Exemption Status

Nonexempt

Compensation Detail

$21.91 -$34.27 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday through Friday, rotating hours between 7:00 am and 5:00pm CST.

Weekend Schedule

None

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Ronnie Bartz