Director, Shared Services Automation & AI - Remote at Mayo Clinic

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Director, Shared Services Automation & AI leads the expansion of Mayo Clinic's automation and AI program into Finance departments. This leader stands up and scales a net-new delivery team, establishes a hybrid engagement model, and operationalizes the phased roadmap approved by Finance leadership. The role is accountable for building credibility with Finance stakeholders, delivering early value, and maturing the pillar into a sustained operating capability. Success in this role requires fluency in the broader AI landscape (foundation models, agentic frameworks, and enterprise AI platforms) and a strong command of integration and interoperability across Finance source systems, AI services, and enterprise data platforms.

Key Responsibilities:

• Operationalize the hybrid engagement model with Finance departments, balancing centralized delivery, hub-and-spoke collaboration, and advisory-only engagements.

• Lead intake, prioritization, and portfolio governance for Finance automation and AI initiatives in partnership with Finance leadership.

• Deliver measurable value through ROI-backed initiatives using standardized rate cards, value levers, and executive-ready reporting.

• Represent the pillar in Finance governance forums, executive reviews, and strategic planning cycles.

• Champion Ui Path and AI tooling adoption across Finance, coordinating with enterprise architecture, security, and vendor partners.

• Develop, coach, and retain a diverse team aligned to Mayo Clinic's values and talent philosophy.

• During the selection process you may participate in an On Demand (pre-recorded) interview that you can complete at your convenience. During the On Demand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question

• Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

Bachelor degree with 10 years' experience which includes at least 7 years in general leadership required. Master's degree preferred. Broad expertise in healthcare management, healthcare operations, change management and systems preferred.

Possesses and applies knowledge of healthcare clinical and administrative systems and processes to achieve organizational priorities. Has solid knowledge of Microsoft applications including Word, Excel, PowerPoint and Outlook. Possess ability to apply broad knowledge to new circumstances to add value and perspective. Exhibits a customer-service orientation; anticipates, understands and addresses customer needs in a timely manner. Working knowledge of large revenue cycle systems preferred and medical record systems. Ability to establish a productive team-based work environment and collaborate effectively across multiple sites and functions. Demonstrated communication and presentation skills. Ability to lead or direct multiple complex projects and activities in an ambiguous environment. Participates in establishing an environment that promotes initiative, creativity and a high level of productivity. Healthcare Financial Management Association (HFMA) Certification Preferred.

Preferred Qualifications:

• A bachelor's degree in business, finance, information system, or related field.
• 10+ years of progressive experience in technology, finance operations, or transformation leadership, with at least 5 years in a director-level or equivalent leadership role.
• Proven track record building or scaling automation, AI, or transformation programs with measurable ROI.
• Experience in driving integration and interoperability across source systems, automation tooling, AI services, and enterprise data platforms; partner with enterprise architecture, integration, and data governance teams to ensure solutions are interoperable, standards-aligned, and built on reusable integration patterns.
• Extensive experience with FHIR APIs.
• Strong financial acumen, including business case development, value realization, and portfolio governance.
• Healthcare, academic medical center, or large non-profit finance experience.
• Experience standing up new teams or programs within a larger enterprise program.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.Exemption Status

Exempt

Compensation Detail

$163,280 - $236,745 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

• Monday
• Friday; 8:00 am - 5:00 pm

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Miranda Grabner