Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Biz Ops Engineer II:

Overview:

Transaction Stream programs looking for candidates who has payment card industry domain knowledge and having basic knowledge to drive (keywords) logging & monitoring activities with experience/expertise in areas / tools like AWS/PCF/any cloud platform, Splunk / Dynatrace, Synthetic Monitoring, Event driven architecture, Release management, Change Management

Role :
Biz Ops Engineer II

• Needs to handle release and support change management activities along with standardize Monitoring and Alerting mechanism for the supported applications.
• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning, Resiliency Planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, & overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless post-mortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources
• Able to perform on-call duties on a rotational basis.
• Occasional off hours work required.

All about You/Experience :

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Experience with Splunk, Dynatrace & Even Framework architecture.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to debug and optimize code and automate routine tasks.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Experience managing and supporting a batch application system, including ability to analyze complex and layered outcomes.
• Ability to write complex SQL queries to effectively utilize available resources.
• Experience with Web Servers such as Jboss or Tomcat preferred.
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Ability to debug and optimize code and automate routine tasks.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.