Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Biz Ops Engineer:

Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital
economy that benefits everyone, everywhere, by making transactions safe,
simple, smart, and accessible. Using secure data and networks, partnerships, and
passion, our innovations and solutions help individuals, financial institutions,
governments, and businesses realize their greatest potential. Our decency
quotient, or DQ, drives our culture and everything we do inside and outside of our
company. We cultivate a culture of inclusion for all employees that respects their
individual strengths, views, and experiences. We believe that our differences
enable us to be a better team – one that makes better decisions, drives innovation,
and delivers better business results.

Technology at Mastercard:

What we create today will define tomorrow. Revolutionary technologies that
reshape the digital economy to be more connected and inclusive than ever before.
Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the
challenges of a truly global network. With the talent and vision to create the critical
systems and products that power global commerce and connect people
everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse,
a rich collaboration of ideas and perspectives. A place that celebrates your
strengths, values your experiences, and offers you the flexibility to shape a career
across disciplines and continents. And the opportunity to work alongside experts
and leaders at every level of the business, improving what exists, and inventing
what’s next.

About the Role:

The Business Operations (Biz Ops) team is seeking a Business Operations Site
Reliability Engineer (SRE).
The role of Business Operations Organization is to be the production readiness
steward for Mastercard products. As a Business Operations SRE, we are
responsible for ensuring that our platform is stable and healthy. We break down
barriers to run our products by fostering developer run ownership and
empowering developers to build resilient products. We support our developers
during the application build phase in software run principals that includes
operational design, automation, capacity planning, monitoring that leads to fault-
tolerant, scalable products. We see the big picture and help create and enforce
operations standards while facilitating an agile and learning culture.
We support daily operations with a hyper focus on triage, root cause by
understanding the business impact of our products and subsequently performing
blameless post-mortems. The goal of every Business Operations team is to
engage early in the development lifecycle to be more proactive and upfront in
the development process, and to proactively manage production and change
activities to maximize customer experience and increase the overall value of
supported applications. Business Operations teams also focus on risk
management by tying all our activities together with an overarching
responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer
Focused priorities with Operational needs by providing continuous feedback
throughout the lifecycle.

Site Reliability Engineering:

o Serve as the primary contact responsible for ensuring application
scalability, performance, and resilience.
O Practice sustainable incident response and blameless post-mortems
while taking a holistic approach to problem solving and optimizing
time to recover.
O Automate data-driven alerts to proactively escalate issues. Work
with development teams to establish SLOs and improve reliability.

Role Qualifications:

The ideal candidate will have experience in many of these areas:

• BS degree in Computer Science or related technical field involving coding
  (e.g., physics or mathematics), or equivalent practical experience.
• Coding or scripting exposure.
• Appetite for change and pushing the boundaries of what can be done with
  automation. Be curious about new technology, infrastructure, and
  practices to scale our architecture and prepare for future growth.
• Experience with algorithms, data structures, scripting, pipeline
  management, and software design
• Systematic problem-solving approach, coupled with strong communication
  skills and a sense of ownership and drive.
• Interest in designing, analysing, and troubleshooting large-scale
  distributed systems.
• Willingness and ability to learn and take on challenging opportunities and
  to work as a member of matrix based diverse and geographically
  distributed project team.
• Ability to balance doing things right with fixing things quickly. Flexible and
  pragmatic, while working towards improving the long-term health of the
  system.
• Comfortable collaborating with cross-functional teams to ensure that
  expected system behaviour is understood and monitoring exists to detect
  anomalies.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.