Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Product Manager – Technical

Job Title:

Principal Product Manager – Technical

Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard:

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what’s next.

Overview:

Mastercard is seeking a Principal Product Manager – Technical to join the Service Operations Tools (SOT) Adoption team. This role will help drive the adoption of strategic initiatives that strengthen incident, problem, and change management through targeted enhancements to reporting, data insights, tools, processes, and governance.

The Principal Product Manager – Technical leads requirements definition, implementation strategy, governance, and communications to improve operations, promote effective process and tool adoption, and enable lasting operational change. The role shapes solution recommendations, highlights new capabilities, and delivers clear, consistent messaging that supports stakeholder visibility, strategic alignment, and measurable outcomes.

About the role

• Cross‑Functional Partnership & Alignment: Partner with engineering, data insights and reporting, ITSM, risk, security, operations, and Product Owners to translate operational, regulatory, and technology inputs into aligned, scalable adoption of platform capabilities and roadmaps
• Delivery & Execution: Own end‑to‑end feature delivery—from design through launch and post‑release performance—while proactively identifying risks, resolving gaps, and driving issues to closure.
• Adoption & Change Management: Lead adoption of operational processes and tool capabilities across the organization, ensuring measurable impact and continuous feedback loops.
• Communication & Stakeholder Influence: Develop and execute strategic push‑ and pull‑based communication to drive awareness, engagement, and visibility across operating committees, cabinet forums, and senior leadership venues.
• Metrics, Insights & Performance Management: Establish and govern metrics to monitor adoption, outcomes, performance, and operational health, providing regular executive visibility into trends, risks, and progress.
• Analysis & Executive Decision Support: Lead targeted, data driven analysis of complex or ambiguous problems, coordinating cross disciplinary efforts to evaluate options, assess tradeoffs, and deliver clear recommendations for executive decision making.

All about you

• 10+ years of product management and program leadership experience across technical domains, including partnering with product owners to shape multi‑product strategy and execution.
• Experience driving organizational change and influencing behavioral adoption across large operational teams.
• Proven success delivering complex, enterprise‑scale initiatives across platforms and products in fast‑moving, matrixed environments.
• Aptitude for structured problem‑solving and deep operational analysis of product capabilities, gaps, and workflows.
• Demonstrated ability to use data and metrics to inform decisions, prioritize trade‑offs, and drive continuous improvement.
• Hands‑on experience with agile delivery methodologies (Scrum, Kanban), CI/CD, and DevOps operating models.
• Able to operate with high autonomy while effectively influencing engineering, architecture, and business stakeholders.
• Strong communication and presentation skills, with a track record of influencing senior leadership, stakeholders, and engineering partners through clear, credible engagement.
• Experience with BI and analytics tools (e.g., Power BI, Domo, or similar platforms), including KPI definition and data‑driven insight development.
• (Desirable) Experience with enterprise ITSM tools and operational governance, including established best practices, and a strong background in root cause analysis and incident, problem, and change management.

Equal opportunities considerations

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $156,000 - $265,000 USD