Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

About the Role:

We are seeking a Manager, Product Management, to lead customer-facing product management across Network Exchange (NEX) solutions. This role sits at the intersection of network connectivity, transaction switching, and customer engagement.
The successful candidate will serve as the single face of Mastercard to assigned customers—owning product strategy discussions, implementation execution, and long-term solution optimization. This role blends technical fluency, product management, and operational leadership ensuring customers successfully activate, integrate, and grow on Mastercard platforms while delivering measurable business impact.
You will work cross-functionally with global product teams, sales, compliance, and enablement partners to translate customer needs into scalable, production-ready solutions.

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Key Responsibilities:

• Customer & Implementation Leadership
• Act as the primary customer contact for Network Exchange product functionality, onboarding, and delivery.
• Shepherd customers through all phases of activation—from onboarding through go-live and post-launch optimization.
• Set and manage customer expectations while resolving functional, technical, and operational questions.
• Manage customer expectations and ensure commitments on milestones and deliverables across multiple simultaneous engagements are achieved.
• Coordinate internal teams to ensure seamless execution, pacing, and dependency management.
• Ensure all required risk, compliance, and network onboarding processes are completed accurately and on time.
• Lead client meetings, status updates, and escalations while delivering consistently high-quality customer experience.

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Qualifications:

• Required
• 5+ years of experience in product management, implementation, or technical delivery roles
• Strong understanding of payment processing, transaction switching, and network connectivity
• Proven experience managing customer-facing implementations on complex, multi-network platforms
• Technical fluency with integrations, and platform-based solutions
• Ability to manage multiple concurrent projects and customer engagements
• Strong communication, stakeholder management, and presentation skills
• Experience working with Agile methodologies and tools (e.g., Jira, Confluence)
• Bachelor’s degree required

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• Preferred
• Background in issuing and acquiring processing or gateway solutions
• Experience with global and regional networks, tokenization, fraud tools, or developer platforms
• Solution-oriented mindset with strong cross-functional execution capabilities
• Comfort engaging both technical and executive audiences
• Experience contributing to scalable deployment and onboarding models
• Strong interpersonal skills (verbal and written) to effectively interact and communicate with all stakeholders and to foster collaboration
• Strong attention to detail and the ability to analyze and manage customer data

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $130,000 - $221,000 USD