About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Payroll

Overview:

We are seeking a detail-oriented, experienced Payroll Manager to join our Payroll Governance team. In this role, you will play a critical part in driving operational excellence, compliance, and employee support across our payroll operations. You'll be instrumental in managing payroll-related inquiries, enhancing control frameworks, supporting audit readiness, and collaborating with internal and external stakeholders. This role requires a proactive leader to drive the overall strategy for payroll governance and ensure a seamless payroll experience globally.

Role:
1.

Case Management & Employee Support:

a. Support Tier 2 and Tier 3 payroll inquiries, including escalations from HR, Tier 1 service centers, and regional payroll leads.

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b. Develop and maintain standardized processes, templates, and a knowledge base to ensure consistent inquiry handling.c. Provide country-specific payroll support and guidance for complex or non-standard questions.d. Liaise between employees, vendors, and internal departments to resolve issues efficiently.e. Lead training to Tier 1 teams to improve first-line payroll inquiry resolution.2. Employee Stock Purchase Plan (ESPP) Supporta. Serve as subject matter expert and provide project support for global ESPP implementations.b. Collaborate with Workday Technology, Total Rewards, and Payroll teams to support payroll-related ESPP processes.c. Manage processes related to ESPP refunds, terminations, and reporting.3. Controls, Compliance & Audita. Support the design and implementation of global operational and SOX payroll controls.b. Ensure execution and documentation of payroll controls across regions.c. Track and document compliance activities; identify gaps and recommend improvements.d. Assist with internal and external audit preparation and act as a liaison in partnership with regional payroll leads.4. Vendor Management & Service Deliverya. Partner with vendors and internal teams to resolve operational issues and improve service delivery.b. Monitor vendor performance against SLAs, raise service tickets, and track issue resolution.c. Coordinate invoice reviews and support data reporting for payroll costs and headcount metrics.5. Change Management & Payroll Projectsa. Support process redesign, system updates, and configuration requests.b. Document payroll processes including checklists, control logs, and process templates.c. Provide testing guidelines and timelines for payroll process changes, integrations, and system updates.6. Quality Assurance & Continuous Improvementa. Identify and lead operational efficiency improvements to reduce manual effort and errors.b. Monitor and report on key operational metrics such as error rates and processing timelines.c. Collaborate with cross-functional teams (Total Rewards, Benefits, Risk Management, Workday Technology) to drive alignment and efficiency.d. Support payroll transitions, M&A integrations, and new country rollouts.e. Partner with cross functional teams on data needs and insights All About You:

• Bachelor's degree in accounting, finance, business administration, or related field.
• Experience in payroll, compliance, or audit experience in a multinational environment.
• Strong understanding of global payroll processes and related regulatory requirements.
• Strong working knowledge of payroll systems (e.g., Workday, ADP) and case management tools.
• Experience with SOX controls and internal audit processes is a plus.
• Exceptional problem-solving skills and attention to detail.
• Advanced Excel and data analytics skills (e.g., pivot tables, VLOOKUPs, reporting tools).
• Demonstrated experience in payroll auditing, compliance, and vendor management.
• Strong interpersonal and communication skills, with the ability to work effectively across teams, functions and time zones Pay Range:O'Fallon, Missouri: $99,000 - $158,000 USDMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges Client-provided location(s): O'Fallon, MO

Job ID: Mastercard-22331_R-249556

Employment Type: OTHER

Posted: 2025-05-25T00:05:02
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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