Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Managing Consultant, Customer Success, Product Specialist, Advisors Client Services

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

All About Us:

The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Data and Services, the Business & Market Intelligence (B&MI) suite of products aims to bring to market innovative solutions combining the power of consulting and technology. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. The role will lead initiatives to support the growth and scalability of the B&MI product suite business in the region

All About the Role:

As an Associate Managing Consultant, Customer Success Product Specialist, you will develop deep expertise in Mastercard products and solutions and be accountable for driving customer value, adoption, and retention. You will lead customer engagements, oversee delivery of complex solutions, and function as the voice of the customer to continuously improve the customer experience and product roadmap.

This is a clientfacing, executionoriented role requiring strong consulting, delivery, and stakeholder management skills, combined with a commercial and datadriven mindset.

Your Responsibilities:

Customer Engagement & Value Delivery:

Build and manage strong, trusted relationships with mid and executivelevel customer stakeholders.

Function as a coach and trusted advisor, guiding customers on how to implement and optimize Mastercard products to achieve measurable business outcomes.

Study the viability of proposed solutions and identify optimization opportunities aligned to customer strategic goals.

Manage user onboarding and proactively strengthen customer capabilities, skills, and product knowledge.

Conduct platform demonstrations, training sessions, and customer webinars.

Product Expertise & Delivery:

Lead assigned delivery projects to ensure contractual objectives, timelines, and quality standards are met.

Serve as the subjectmatter expert on products and solutions, advising on bestpractice implementation.

Research and deliver solutions to complex customer problems and respond to customer inquiries.

Translate complex technical capabilities into clear, customercentric solutions.

Function as liaison between customers and product teams, supporting prioritization of enhancements, customizations, and clientspecific features.

Data Driven Customer Success:

Monitor customer health, product adoption, and engagement metrics to identify risks and opportunities.

Identify customers at risk of churn and proactively implement mitigation plans.

Articulate and track key performance indicators related to cost, performance, optimization, and value realization.

Gather and report customer feedback on product gaps and pain points to refine value propositions and improve products.

Commercial Growth & Retention:

Demonstrate a commercial mindset by identifying crosssell, upsell, and expansion opportunities.

Drive license retention and support new logo acquisition in partnership with sales teams.

Leverage Mastercard’s broader offerings to maximize customer value and longterm partnership potential.

Evaluate business models, partnerships, and agreements to ensure solutions are financially viable and databacked.

Operational Excellence & Enablement:

Identify and realize operational efficiencies in how solutions are delivered to customers.

Develop scalable training materials, thought leadership, and customerfacing playbooks.

Collaborate closely with internal stakeholders across product, sales, technology, and delivery teams.

All About You:

Proven experience delivering SaaS solutions, data products, or analytics platforms.

Background in customer delivery, customer success, or consulting with a strong record of driving customer value.

Strong analytical and quantitative problemsolving skills with a datadriven approach to decisionmaking.

Ability to work effectively with both business and technology stakeholders.

Excellent written, presentation, and verbal communication skills.

Demonstrated ability to inspire others and foster a collaborative, highperformance culture.

Experience building and maintaining executivelevel client relationships.

All About Your Education & Skills:

Bachelor’s degree or equivalent qualification.

Fluent local office language and English required, other languages desirable.

Advanced Word, Excel, and PowerPoint skills required.

Comfortable with significant customer interaction and executivelevel engagement

Leveraging market analysis, customer insights, and performance data to drive strategy and innovation.

Data analytics and business intelligence tools and methodologies.

Translating complex technical capabilities into customerfocused solutions.

Analysing customer metrics to drive retention, adoption, and mutual profitability.

Identifying “next best opportunities” to expand and deepen customer partnerships.

Creative problemsolving and development of innovative solutions.

Experience with technology, financial services, acquirers/processors, service providers, or digital platform partners.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.