Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Technical Analyst I:

Overview:

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers stronger business results.

About the Role:

The Customer Technical Analyst I are working within the Customer Due Diligence (CDD) and Service Operations function, ensuring high‑quality KYC/AML reviews and strict adherence to all relevant regulatory requirements. It is a must to speak and right danish.

• Demonstrates ownership, accountability, and proactive problem-solving
• Fluent in Danish and English (written and verbal), able to engage effectively with customers
• Able to manage multiple tasks and adapt to rapidly changing priorities
• Analytical and detail-oriented
• Strong problem-solving skills and flexibility

Must have been working in the Customer Service before and have the mindset about Customer Service disciplines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.