Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Implementation

Job Description:

Senior Implementation Specialist (Emerging Products)

Job Overview: In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both Master Card and our customer. Deliver complex and emerging types of implementation activities ensuring quality and reliability of the implementations.

Major Accountabilities:

• Act as central point of contact for customers and/ or Master Card customer representatives throughout processing implementation project end-to-end execution.
• Assess and document customer needs and according implementation impacts on customers’ and Master Card’s processing systems and platforms.
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities.
• Define processing set-ups for Settlement / Funds transfer, Interchange, billing and other processing related areas in accordance with Master Card’s processing standards, specifications and rules.
• Execute extensive and comprehensive initial end-to-end processing system impact analyses.
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products)
• Define, create, maintain and document standard and non-standard key customer processing implementation processes.
• Provide training to CIS organization, other Master Card organizations and the customer.

Education:

Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Engineering or Business or equivalent work experience.

Knowledge / Experience:

• Seven to ten years of “Information Technology” system knowledge, with strong understanding of network technology, applications, and project management.
• Strong payment transaction processing and industry business principles knowledge.
• Strong understanding of Master Card’s payment processing systems, formats and associated customer host interface testing services and principles.
• Strong understanding of the 4 party model and the full transaction lifecycle for Master Card brands

Qualifications:

• Candidates must have experience in providing expert solutions support for complex sales opportunities.
• Must be self-sufficient and able to make the most of opportunities and maintain self-discipline despite setbacks.
• Must possess familiarity and actual execution experience with standard project management methodologies, practices, and tools
• Must have strong command of the technology and its strategic importance to the customers.
• Must be a fast thinker - able to probe for opportunities as well as assess the strengths and weaknesses of the value propositions.
• Must be comfortable working in a US financial services culture
• Must be able to manage executive level decision makers in a multinational, multicultural environment and must be comfortable working in a US financial services culture
• Interact well with the customer, Sr. and Executive management
• Candidate must be fluent in Portuguese and English. Spanish would be a plus.
• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
• Strong project management skills
• Ability to lead matrix organizations and cross functional teams

Work Conditions:
Occasional domestic and international travel

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.