Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business Process Improvement

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title
Manager, Business Process Improvement

OVERVIEW:

As part of the Services Strategy & Operations, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services through the identification and development of business process automation solutions.

• ROLE

• Synthesize analyses to inform business outcomes

• Contribute to ongoing buildout of comprehensive process repository

• Communicate process issues or updates to stakeholders, and assess and recommend opportunities for improvement

• Manage the overall coordination, status reporting, financials, schedules and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements

• Develop detailed project plans and manages all execution within budget/capacity constraints

• Through partnership with business leaders, proactively recognizes and translates process optimization needs into documented objectives

• Collaborate with other solution experts / advisors to share ideas / code through showcasing outputs

• Partner with Engineering to ensure low code is provisioned in the context of your firms’ wider technology architecture strategy

• ALL ABOUT YOU

• Experience working in cross-functional and large projects

• Well versed with challenges in working remotely with global teams

• Working knowledge of process design tools and BPMN standards (i.e. Visio, Signavio)

• Familiarity with analytics applications (i.e. Alteryx, Tableau, Qlik)

• Experience evaluating business processes and providing advice on ways to effectively streamline business processes to realize efficiencies

• Demonstrated success building relationships and delivering results on key strategic initiatives

• Experience delivering presentations and engaging with senior leadership

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.