Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Managing Consultant, Program Management, Advisors & Consulting Services

Advisors & Consulting Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client's organization.

Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard

Roles and Responsibilities

You will manage multiple projects within a portfolio, providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will ensure effective identification of risks and pro-active solutioning to mitigate risks and impact on timelines.

Client Impact

• Manage deliverable development and workstreams on multiple large, complex high-value projects across a range of industries, problem statements, and cultures
• Utilize proven, accredited project and change management methodologies and techniques to help clients drive measurable value
• Define scope, timelines, and budget and perform cost, benefit, and risk analyses
• Report on issues, risks, progress, and timelines and summarize effectively, offering analysis, options, and credible solutions
• Manage working relationship with client managers, and act as trusted and reliable partner

Team Collaboration & Culture

• Develop sound business recommendations and deliver effective client presentations
• Plan, organize, and structure own work and that of junior project team members to address client problems
• Lead team and external meetings, and lead or co-lead project management
• Contribute to the firm's intellectual capital and solution development, being a strong brand ambassador for Mastercard and Services
• Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior team members

Qualifications

Basic Qualifications

• Undergraduate degree
• Strong experience in IT environments project/program management leading enterprise-wide implementations
• Exposure to financial institutions or consultancies
• Ability to oversee complex projects involving cross-functional teams
• Experienced managing clients or internal stakeholders
• Proficiency in agile methodologies and practices
• Excellent communication and leadership skills
• Strong problem-solving and decision-making abilities
• Advanced Excel and PowerPoint skills
• Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
• Ability to communicate effectively in English and the local office language (if applicable)
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

Preferred Qualifications

• Experience developing and implementing solutions and measuring impact on clients' business
• Experience coaching junior consultants
• A recognized professional accreditation, such as Project Management Professional (PMP)
• Knowledge of Project Management tools
• Exposure to payments and/or retail banking or merchants
• MBA or master's degree with relevant specialization

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines

Why Mastercard

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.