Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Managing Consultant, Program Management, Advisors & Consulting Services

Advisors & Consulting Services:

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client’s organization.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard

Roles and Responsibilities:

You will play a key role in strengthening and scaling the Program Management capability by supporting the leadership team with insight, structure, and discipline across quality, resourcing, financials, and opportunity management. You will focus on enabling effective decision‑making, consistent standards, and continuous improvement across the portfolio. This role is ideal for someone who is analytical, organised, and motivated to build capability at a practice level.

Client Impact

• Support Program Management leadership with portfolio‑level insights across quality, resourcing, financial performance, and delivery health

• Assist in shaping and maintaining standards, frameworks, and governance processes that improve consistency and effectiveness across programs

• Contribute to scoping, opportunity shaping, and revenue diligence activities by preparing inputs, analysis, and supporting materials for leadership review

• Track and consolidate risks, dependencies, and capacity constraints across the portfolio, highlighting trends and areas requiring leadership attention

• Support the preparation of internal reporting and executive updates by synthesising data into clear, concise, and decision‑ready outputs

• Team Collaboration & Culture

• Work closely with Program Management leaders to support planning, prioritisation, and continuous improvement initiatives

• Develop and maintain high‑quality internal artefacts such as playbooks, templates, dashboards, and governance materials

• Support internal forums, cadence meetings, and leadership sessions through preparation, coordination, and follow‑up

• Contribute to a culture of quality and accountability by helping embed best practices across scoping, financial management, and delivery governance

• Grow capability over time by taking increasing ownership of specific practice areas (e.g. quality assurance, resource planning, opportunity hygiene), with coaching and guidance from senior leaders

Qualifications:

• Basic qualifications

• Undergraduate degree with work experience in project management and change management methodologies and techniques

• 4-6 years of Project Management experience

• Exposure to financial institutions, payments, and/or consultancies

• Experience managing clients or internal stakeholders

• Logical, structured thinking

• Advanced Word, Excel, and PowerPoint skills

• Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment

• Ability to communicate effectively in English and the local office language (if applicable)

• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

• Ability to travel to client sites on a semi-regular basis

• Preferred qualifications

• Experience developing and implementing solutions and measuring impact on clients' business

• Experience coaching junior consultants

• Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP)

• Knowledge of Project Management tools

• Exposure to payments and/or retail banking or merchants

• MBA or master’s degree with relevant specialization (not required)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.