Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst Franchise Services:

About Franchise:
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.

Overview:

The global Franchise Services team is seeking an Analyst, Franchise Services to help grow and support the Network Enablement Partner (NEP) program globally. The NEP program allows Service Providers to have a direct relationship with Mastercard, providing them access to a wide range of network products, services, training and support that enable them to be at the forefront of industry innovation, accelerating product development, shortening time to market and optimizing overall performance and operational efficiency for their customers. NEP program benefits are offered through tailored categories that meet specific Service Provider needs. The ideal candidate will be passionate about unlocking the opportunities that come from opening the Mastercard network to the service provider community.

Role:

• Support the sale and onboarding of new applications including introductory calls and L2 contact for NEP support inquiries.
• Support the planning and execution of NEP workshops, Advisory Councils, webinars and training.
• Drive lifecycle tracking of participants to monitor uptake of program benefits and identify strategies to increase awareness and uptake.
• Prepare reporting and dashboards to track program registration, trends and opportunities across all regions
• Support regional Franchise teams via data insights and collateral to drive NEP awareness and registrations.
• Work with internal and external cross functional partners on projects that enhance the NEP value proposition and customer experience.

All About You:

• Excellent communication skills, both verbal and written, with a passion for collaboration and teamwork. The ability to build and maintain relationships with multiple internal stakeholders is critical in this role.
• Strong attention to detail, highly organized, creative thinking skills and problem-solving
• Analytical and solutions-oriented
• Flexibility to work non-traditional work hours at times to support the various global regions and time zones.
• Experience in providing dedicated customer support (internal or external) is an asset.
• Ability to work with cross functional teams across multiple regions and time zones.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.