Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

• Senior Product Manager
• Technical

Overview:

• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services

Responsibilities:

• Identifies gaps and charters new platform capabilities as required

• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product

• Compares features for competitive review to inform prioritization within a platform product release

• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product

• Contributes near-term input (quarterly) for the platform product portfolio and roadmap

• Makes trade-off decisions on platform product features

• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

• Exhibits expertise within platform feature area and coordinates with interdependent teams

• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set

• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

• Continuously monitors feature development at the feature level

• Reviews product demo with the development team against acceptance criteria for the feature set

• Prepares launches and monitors platform performances, adoption, and operational health for feature sets

• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them

• Take a first stab at customer impacting problems or investigations

• Keep a tab on open vulnerabilities and tech debts for your application

• Drive PCI audits

• Independently identifies and researches anomalous performance; escalates findings to senior management

• Coordinates internal forums to collect and identify feature-level development opportunities

• Owns and manages product documentation; enables self-service support and/or works to reduce overhead

• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership

• All About You

• Relevant experience on IT projects including requirements gathering and relationship building with business clients

• Knowledge of Java, design patterns, debugging, SQL querying

• Able to lead project teams, collaborate with business partners, vendor/ consulting organizations and peer level professionals from other IT disciplines

• Able to mentor/grow less experienced team members

• Experienced with system testing and basic debugging techniques

• High-energy, detail-oriented and proactive with the ability to function under pressure in a collaborative (Agile) environment

• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities

• Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills

• Nice to have that will set you apart – proven experience in developing cloud ready microservices

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.