Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, High Risk Acquirer Performance in Europe

Overview-Major Accountabilities:
With the growth of merchant fraud, acquirers must strengthen their screening of new merchants, as well as closely monitor new risk signals in transaction data, while ensuring their merchants remain compliant with local laws and Mastercard standards.
To help acquirers achieve this, the Franchise team is looking for a fraud and compliance expert who acts as the primary interface with customers and customer facing teams regarding acquirer performance (fraud rate, chargeback rate, violations of key compliance programs like BRAM/GRIP/QMAP, approval rate, authentication success rate, compliance with standards). The focus is on those customers with a high-risk acquirer license which is required when they acquire so-called specialty merchants like crypto, gambling, adult etc.
Role-Responsibilities will include:
1. Designing internal and external reports that help identify poor performance areas and hence need urgent attention.
2. Engaging with customers when there are performance issues (including rule violations).
3. Selling and delivering consulting engagements to support acquirer performance optimization (trainings, performance optimization projects, mandatory FMP reviews).
4. Working with colleagues in Franchise to improve such engagements and better manage specialty merchants (eg expanding their categories, identifying missing registrations, optimize revenues).
5. Identifying fraud trends and share leads with product teams, customers, banking associations and regulators.

All about you Experience/Knowledge:
Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like PSD2 are required. The ideal candidate will have worked with acquirers on fraud and merchant compliance with Mastercard standards, and/or have experience in selling tools and solutions in this space.

Supervision: Reports to Vice President, Customer Engagement & Performance

Competencies:
1. Communication: Strong verbal and written communication including delivering presentations, are necessary at both business and technical levels. Being able to sell ideas is desired.
2. Collaboration: collaborates effectively by taking ownership without being asked and working with team members to achieve common goals.
3. Execution: drives execution with strong follow-up of action items, making efficient use of time and incorporating contingencies into planning and following through on commitments.
4. Performance: is focused and results driven, able to identify opportunities for selling Franchise Solutions and other Mastercard services.
5. Flexibility: exhibits flexibility and commitment demonstrated by remaining focused when unanticipated changes occur and by effectively resolving conflicts to accomplish goals.
6. Problem solving: Identifies root causes of problems thanks to data analysis, thinks creatively to find and implement solutions, rather than just raising issues. Is able to analyze data and build new reports.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.