Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:

Responsible for receiving and responding to security-related calls, dispatching security personnel, coordinating emergency responses, and maintaining accurate records of security incidents.

Does this position require Patient Care? No

Essential Functions
-Receive and respond to emergency calls, alarms, and requests for security assistance.
-Gather and assess critical information about the nature and location of incidents or emergencies.
-Prioritize and triage calls to determine appropriate response levels and allocate resources accordingly.
-Provide clear and concise instructions to security personnel and other emergency responders.
-Dispatch security personnel to respond to security incidents, emergencies, and service requests.
-Coordinate communication and facilitate collaboration between security personnel, medical staff, and external emergency services.

Qualifications

Education:

High School Diploma or Equivalent required:

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

Experience:

Experience in security operations or emergency dispatch, preferably in a healthcare or similar setting. 1-2 years preferred

• Knowledge, Skills and Abilities
• Strong communication and interpersonal skills to effectively interact with individuals at all levels, including patients, visitors, and staff.
• Proficiency in using computer-aided dispatch (CAD) systems, telecommunication devices, and other security-related software.
• Ability to multitask, prioritize, and make sound judgments in high-pressure situations.
• Excellent problem-solving and decision-making abilities to assess and respond to emergencies.
• Detail-oriented mindset with the ability to accurately document and maintain records.
• Flexibility to work various shifts, including nights, weekends, and holidays, as required.

Additional Job Details (if applicable)Remote Type

Onsite

Work Location

66 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.