Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

• Schedule: Monday
• Friday 7 AM - 3:30 PM

The CT Patient Coordinator under the direction of the CT Supervisor, who reports to the Radiology Program Manager and Director of Radiology, assists in the CT workflow by scheduling Emergency and Inpatient CT scans, answering phones, preparing patients for scans, phone screening, paging Radiologists and providers as needed and other related tasks. The CT Patient Coordinator will assist in the Lung Cancer Screening Program as needed including patient calls, data entry and scheduling annual and follow-up exams. The coordinator will perform clinical tasks utilizing EPIC to assist in safe patient scanning under the technologist's guidance. The Patient Coordinator should be team orientated and comfortable with multi-tasking while maintaining quality, safety, and patient satisfaction.

Does this position require Patient Care? No

Essential Functions:

• Assists in communication requests from outside providers by answering and transferring phone calls as needed.
• Makes screening phone calls for CT exams and procedures as required.
• Schedule same day add-on, ED, and inpatient CT requests into the schedule worklist.
• Proficient use of the EMR for history, lab and allergy look-up and documentation.
• Assist in CT Room turnover.
• Patient ambulatory, wheelchair, and stretcher transport as needed.
• Assist in safe patient transfer from stretcher and CT bed.
• Reviewing CT exam orders to ensure all required documentation is included.
• Confirm when required on all CT orders:
  o Order matches signs/symptoms.
  o All required orders are in place.
  o Prior authorization is in place.
  o Labs are available or ordered.
  o Contrast allergies are highlighted.
• Assist the CT Supervisor and CT Manager in the Lung Cancer Screening Program by performing tasks required:
  o Order meets criteria.
  o Screening phone calls
  o Scheduling annual appointments
  o Contacting ordering providers to confirm follow up exams are ordered.
  o Data entry
• Ensures insurance prior authorizations have been acquired. Communicates with managed care staff and physician’s offices as needed to secure authorizations.
• Consistently demonstrates effective communication, both written and verbal, with all departmental and hospital staff.
• Takes initiative to follow up on matters as required.
• Performs all other duties as assigned or required to ensure efficient operation of the department and quality patient care.

Qualifications

Education:

High School Diploma or Equivalent required Associate's Degree preferred

Licenses and Credentials:

Experience:

CT: Medical Field experience preferred

Knowledge, Skills and Abilities

• Staff adheres to all C.A.R.E. Standards

• Must be able to multi-task and think in a proactive manner.

• Excellent organizational skills • Interpersonal skills to communicate and interact effectively.

Additional Job Details (if applicable)Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
• Far Constantly (67-100%)
• Vision
• Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.44 - $27.39/Hourly

Grade

SF1125

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.